Practice Administator

We are an established multi-specialty Eye Healthcare organization looking for a Practice Administrator to join our team. As the Practice Administrator, you'll wear many hats, from financial management and strategic planning to compliance and quality assurance. Your leadership will guide our team to provide the highest standard of eye care.

Responsibilities:

• Oversee the daily office operation
• Address staff issues and ensure compliance with company and regulatory policies, procedures, and practice standards
• Establish rotation and allocation of staff to ensure effective patient care
• Serve as point person for patient inquiries and complaints and ensure resolution
• Oversee new position management, job descriptions, interviews, onboarding, and employee reviews
• Provide leadership, counselling/mentoring, and motivation to ensure a high level of employee engagement
• Process improvement – look for methods to improve processes that have a positive impact on budgets, productivity, and quality of service
• Business Planning – Develop a business plan in conjunction with the Operations Team and Medical Director; Make recommendations for implementation including timelines
• Monitor major equipment needs for current and future service lines, associated software, and maintenance
• Monitor compliance issues, track, report, and address compliance issues through the corporate compliance officer, and report quarterly compliance reports
• Manage IT/EMR system and the hardware/software needs of the clinic
• Ensure accuracy of scheduling
• Oversee office and medical supply purchases and capital needs requests
• Collaborate with other departments including Marketing, Human Resources, Billing, and Call Canter
• Serve as subject matter expert to positively contribute to operations meetings, compliance, workplace safety, and other projects

Required Knowledge, Skills, and Abilities:

• Ability to multitask with a high degree of organization and attention to detail
• Strong customer service skills
• Ability to resolve issues, build working relationships, and clerical staff training
• Strong interpersonal, oral, and written communication skills
• High level of organizational skills
• Proficient in EMR/PM (ModMed and/or Nextech preferred) and Windows Based software (ex Word, Excel)
• Able and willing to travel between locations

Education and Experience:

• Proven record (5+ years) of successful management of staff preferably within the healthcare industry and/or combination of comparable education (Master’s Degree in related field)
• Multi Clinical management experience preferred
• A valid driver’s license required

We are a forward-thinking, innovative network of world class ophthalmologists and optometrists. We are united with one common goal—to deliver the best comprehensive eye care to patients of all ages. Because eye health extends well beyond vision correction, we are committed to also helping patients manage acute and chronic eye conditions and offer surgical options as needed. We strive to make the patient experience exceptional. Our main objectives are convenience, comfort, and delivering a positive patient experience.

We offer an excellent benefit package including a generous PTO program, 401k with a 4% company match, Medical, Dental, and Vision insurance, Company STD, LTD, and Life insurance.

Benefits:

• 401(k)
• Dental Insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance