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Form of work
SalaryDandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.
About the Role
Dandy is hiring for a Post-Sales Strategy and Operations Manager to continue building and executing a world-class strategy and operations function for a growing post-sales team. This role will play a critical part in the Commercial team growth and success as Dandy expands and invests in improved customer retention and expansion strategies. This role will partner with Revenue, Enablement, and Account Management Leadership to identify key areas of improvement to drive efficiency and productivity within the Commercial organization, lead initiatives to develop and launch new strategies, and track ongoing results.
What You'll Do
Identify and lead strategic initiatives to directly impact revenue growth and customer retention
Collaborate with Revenue Operations leadership to develop and implement best in class business processes to drive efficiency and optimization
Work cross-functionally to identify potential revenue leakage risks and implement scalable and impactful solutions
Analyze data to identify trends, risks, and opportunities for improvement of growth and retention metrics
Work with Business Systems to align and optimize tech stack and process to drive results and improved user experience
Lead weekly revenue health meetings with commercial leadership to guide team strategic decision making
Develop, manage, and process variable compensation plans for Account Management teams to drive optimal performance
Maintain and analyze key reports on Account Management and commercial team performance
Own account assignment across Account Management team and maintain Salesforce database alignment for optimal efficiency and scalability
Oversee ad hoc data and reporting requests related to account management
Report on regular progress/status to key stakeholders
What We're Looking For
Bachelor’s degree (preferred)
2+ years experience in Revenue Operations or Post-Sales Operations
Experience in high growth startups highly preferred
Strong time management and organizational skills along with an ability to think strategically
Comfort with Excel and Data analysis
Familiarity with Looker highly preferred
Experience with Salesforce preferred
Demonstrated ability to establish and manage project priorities and timelines to achieve results
Attention to detail is crucial
Comfort with ambiguity and high attention to detail
Ability to adjust to changing priorities and handle multiple projects at once
In addition, Dandy offers a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
At Dandy, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.
Compensation Range: $135K - $145K
