Pooled Position Limited Tempor- Scholarships & Financial Aid Office Aide

Job Description
The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/or diverse initiatives.
JOB TITLE:
Office Aide
JOB PURPOSE:
Support all clerical and student communication functions within the Office of Scholarships and Financial Aid (OSFA) during the school year and possibly during the summer months.
JFNTMP
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Acts as customer service liaison by assisting UW Community (students, families, faculty, and staff) in-person at the front desk.
• Answers routine inquiries via phone from the UW Community (students, families, faculty, and staff). Directs complex issues to appropriate counselors, Supervisor, or Assoc Director/Director.
• Maintains workload statistics and other operational reports by tracking all phone calls.
• Maintains security of all documents including collecting, date stamping and filing all received documents.
• Assists students with the completion of all necessary documentation/processes.
• Analyzes documentation being turned in by students to ensure it is accurate and complete.

SUPPLEMENTAL FUNCTIONS:

• Assists other areas in the office during high demand times or for special projects.
• Other related duties as assigned.

COMPETENCIES:
Must be familiar with Microsoft programs, including Excel. Good communication skills, both verbal and written.
REMOTE WORK ELIGIBILITY:
This position provides vital support to campus customers and requires the successful candidate be available to work on campus.
MINIMUM QUALIFICATIONS:
Education: High school graduate or equivalent.
Experience: 1 year progressively responsible work-related experience
Must pass required background check
DESIRED QUALIFICATIONS:

• Experience with providing successful and quality customer service.
• Possess strong verbal and written communication skills.
• Strong attention to detail.
• Work independently, organize own work, successfully work under pressure and meet deadlines.
• Ability to form and maintain positive intercultural and interpersonal relationships.

REQUIRED MATERIALS:
Complete the online application.
HIRING STATEMENT:
UW is an Affirmative Action/Equal Opportunity Educator and Employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call 307-766-2377 or email jobapps@uwyo.edu.
ABOUT LARAMIE:
The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university, helping to make it a leader in academics, research and outreach. The university has state-of-the-art facilities in many areas and the community provides the advantages of a major university.
Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/