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Form of workJob Description
POSITION PURPOSE:
Assists in maintaining all aspects of our Recreation facility. Provides courteous and efficient guest service from point of arrival through departure. Orients guests through the facility, greets guests and provides personal guest service.
EXAMPLES OF DUTIES:
ESSENTIAL FUNCTIONS:
• Provides courteous and efficient guest service from point of arrival through departure.
- Orients guests through the recreation facility, greets guests and provides personal guest service.
- Keeps all areas clean and stocked with all amenities.
OTHER:
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort.
Regular attendance in conformance with the standards, which may be established by Trump National Doral - Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the manager is to be notified and the level of support that is being requested will be obtained.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Maintain the quality of service and overall appearance of area.
• Ensure proper cleanliness of area.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Excellent communication skills (English).
• Ability to think and respond quickly to issues or guest needs.
• Ability to handle multiple tasks.
• Highly motivated.
• Detail Oriented.
• Good interpersonal, organizational and professional skills.
• Must be flexible and adapt easily.
• Energetic, enthusiastic and motivational.
PHYSICAL REQUIREMENTS:
Frequency Key: Rare, Occasional, Frequent, Constant for lifting enter estimated lbs at 10, 25, 50, and 50+.
Physical ActivityFrequency
Sitting Occasional
Walking, climbing stairs Frequent
Crouching/Bending/Stooping Frequent
Reaching Frequent
Pushing/Pulling Frequent
Near Vision Frequent
Far Vision Frequent
Hearing Frequent
Talking Frequent
Lifting/Carrying(15 lbs) Frequent
Travel Rare
OTHER DUTIES:
Assimilate into Trump National Doral - Miami Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
QUALIFICATION STANDARDS:
EDUCATION
Previous hospitality experience preferred.
EXPERIENCE
Experience in a resort, private club or wellness related field.
LICENSES OR CERTIFICATES
CPR Certified Preferred.
GROOMING/UNIFORMS
All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Second Language Preferred.
