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Form of workJob Description
AN INSPIRING CAREER AWAITS YOU!
The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.
We believe people want to be inspired!
Our Grand Performers Receive Many Benefits Including:
The Pool Attendant is responsible for providing guests with courteous, friendly, sincere, efficient and graceful poolside service that meets or exceeds guest expectations as well as the AAA Four Diamond standards. This position is primarily responsible for assisting the server/bartender team to service all guests. This position is also responsible for the cleanliness of the pool deck.
CORE RESPONSIBILITIES
Guest Service - 20%
The work environment/conditions described herein are representative of those that an incumbent may experience.
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.
We believe people want to be inspired!
Our Grand Performers Receive Many Benefits Including:
- Marriott Employee Discounts Worldwide
- Competitive Wage & Discretionary Bonus Program
- Medical, Dental, Vision Insurance
- Company-Sponsored Life Insurance
- Short & Long-Term Disability Insurance
- Pet Insurance
- Tuition Reimbursement Program
- 401(K) with Discretionary Company Matching Contributions
- Employee Assistance Program
The Pool Attendant is responsible for providing guests with courteous, friendly, sincere, efficient and graceful poolside service that meets or exceeds guest expectations as well as the AAA Four Diamond standards. This position is primarily responsible for assisting the server/bartender team to service all guests. This position is also responsible for the cleanliness of the pool deck.
CORE RESPONSIBILITIES
Guest Service - 20%
- Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards
- Interact with guests when possible - ensuring guest satisfaction
- Assisting server/bartender staff as needed
- Unlock, lock the pool gates and restrooms
- Clean and maintain the pool deck and restrooms throughout the shift
- Immediately inform supervisor of any problems or unusual situations
- Restock, maintain and distribute the proper supply of towels
- Set up, wipe down and reset pool furniture as needed
- Monitor pool deck and pool to ensure guests are following safety rules
- Assist servers and/or bartenders, i.e running food, refilling ice.
- Anticipate and address guests' needs
- Assist individuals with disabilities
- Maintain the daily operations of the pool through the execution of daily opening and closing side work
- Attend all required trainings and department meetings
- Perform other reasonable job duties as requested
- Excellent guest service and interpersonal skills with the ability to relate to diverse guest types
- Ability to remain calm and well organized under pressure while working quickly
- Ability to prioritize and maintain multiple tasks at a time
- Ability to keep emotions under control
- Good time management skills
- Local knowledge of the community (attractions, activities, etc)
- Ability to respond promptly to guest needs
- Ability to communicate effectively with guests and Grand Performers
- Must speak clearly and persuasively in positive or negative situations
- English language and professional communications skills are required
- High school diploma, General Education Degree or related training equivalent- required
- Minimum of 6 months of relevant work experience in similar scope and title - required
- Ability to communicate in the English language - preferred
- No Direct Reports
The work environment/conditions described herein are representative of those that an incumbent may experience.
- Must be comfortable working in a shared space, with constant noise, without the use of a private office.
- Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
- Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
- While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
- Push, pull, and lift up to 50lbs on a weekly basis.
- While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
