Pool And Restaurant Host/Ess

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

About the role

Four Seasons Hotel Miami is looking fora Pool and RestaurantHost/esswho shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

The position will greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

• Set up the host/hostess stand, review the reservation book, and provide recommendations for the pool deck setup.

• Inspect and enhance the cleanliness of each pool section, ensuring proper lounge setup before opening.

• Check and maintain the condition and appearance of menus and lists.

• Develop a comprehensive understanding of menus, ingredients, and daily availability.

• Assign seating while considering service standards.

• Familiarize yourself with server stations, daily assignments, timing patterns, and maximum workload capacity.

• Greet guests promptly, courteously, and graciously with eye contact, a smile, and good posture.

• Seat reservations promptly at a pre-set lounge for the specified party size.

• Immediately address guest dissatisfaction and report actions taken to the manager.

• Answer telephones according to Four Seasons' standards, taking reservations or providing information about the restaurant or other hotel services.
  

What we offer

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you master your craft.

• Inclusive and diverse employee engagement events all year-round.

• Exclusive discount and travel programs with Four Seasons

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

• And so much more!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.