Police Information Technology Specialist

POLICE INFORMATION TECHNOLOGY SPECIALIST
General Statement of Duties
The purpose of this position is to perform technical installation, maintenance, and repair duties in support
of the Police Department's computer, hardware, software and other technology needs.
Distinguishing Features of the Class
Under the direction and oversight of the Services Division Commander, the Police Information Technology
Specialist is a civilian position which performs technical and administrative work managing various law
enforcement specific technology functions of the Police Department. The Police Technology Specialist
facilitates open communications with staff, supervisory and command level personnel and the public.
Successful performance ensures that critical data is retrieved and analyzed in a timely manner. The work
consists of related technical duties in support of the Police Department's computer information system. The
difficulty associated with troubleshooting and diagnosing problems contributes to the complexity of the
work.
Duties and Responsibilities
Essential Duties and Tasks

o Advises and assists staff with evaluating and recommending hardware, software, applications,
networking solutions, and other technology related implementations.

o Helps plans and install police network infrastructure; installs cable, connectors, and wall plates;
connects to centralized routers.

o Operates a personal computer to enter, retrieve, review, or modify data, utilizing word
processing, spreadsheet, database, Internet, e-mail, or other software; and operates general
office or other equipment as necessary to complete essential functions.

o Installs, maintains, troubleshoots servers, computers, laptops, printers, network equipment,
scanners, in car/body worn equipment and other related hardware Installs, updates, and
troubleshoots all software; Trains end users in new software applications and hardware.

o Assists police personnel with any technical/computer-based submissions to external entities.
o Assists police personnel with, updating, and maintaining the department’s web hosted media

sites.
o Performs help desk responsibilities as needed; responds to end user reports concerning

hardware or software problems.
o Responds to after-hours calls, which could include nights and weekends.
o Setups, configures, and installs departmental applications on computers and relocates computer

related hardware and personal information for organizational needs.
o Troubleshoots and maintains Police Department equipment which includes: Card Access

System, A/V projectors, mobile devices, sound systems, radio system, network-based camera
system, interview rooms recording systems, VoIP phones system, camera tower system,
speed signs, message boards, office printers, televisions, cable network system, in-car and body
worn digital recording systems, and acts as the liaison with vendor for all applicable devices.

o Troubleshoots and maintain LAN and WAN, to include a wireless network, and server-based
platform that manages storage and emails: identifies problems and provides resolution to issues;
makes modifications to configurations to correct errors and problems; conducting audits;
monitors compliance of assigned systems with established policies, procedures, guidelines, and
industry standards and best practices; identifies deviations, errors, and problems; initiates any
actions necessary to correct deviations or violations; escalates problems to Department staff
and vendors as needed; and ensures systems and equipment are functioning properly and per

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agency standards.

o Supports and maintains Police Records Management System, SQL databases, Mobile
Computer Terminals, Printers, equipment and/or hardware in a complex multi-site environment.

o Design and map infrastructure for Information Technology-based products with staff from the
Services Division and provide specifications for purchasing.

o Maintains and repairs assigned equipment: ensures availability and proper operation of products
for maintenance and repair activities; configures equipment; reviews, tests and analyzes
function and operation of installed and repaired products per agency standards; identifies
deficiencies and makes repairs, modifications or replacements as needed; completes
maintenance and repairs in timely manner and with minimal disruption to customer; removes
equipment from service as needed; and maintains related documentation.

o Establishes and maintains security for the Police Department’s computer network in compliance
with Police Department policies, CALEA standards, and Criminal Justice Information System
(CJIS); sets up users and maintains system access. Responsible for incorporating technology
policy changes mandated by the FBI and CJIS policy.

o Helps establish backup procedures and ensures daily backup of all critical systems based off of
best practice standards.

o Tests and restores back-up files.
o Conducts annual audits of the computer hardware and software to ensure license and

authorization.
o Provides technical support for law enforcement digital evidence collection equipment and

ensures that equipment and systems operations are in compliance with applicable policies,
procedures, rules, regulations, laws, and ordinances.

o Conducts forensic data extractions.
o Coordinates repair service with outside vendors as necessary.
o Manage warranty and service contracts for various law enforcement specific technology

equipment.
o Conducts training programs for new employees/users on all Information Technology platforms

and components.
o Maintains an awareness of new applications, technologies, technical methods, trends, and

advances in the profession: reviews professional publications, technical manuals, and websites
to increase knowledge of digital evidence collection, cloud-based and server-based storage
platforms, and related emerging technologies; and attends and participates in related
committees, conferences, workshops, and training sessions as appropriate.

o Communicates with supervisor, other Police Department employees, vendors, outside agencies
and organizations, and other individuals as needed to coordinate work activities, review status
of work, exchange information, or resolve problems.

Additional Job Duties

o Performs other administrative functions for the Police Department as needed.
o Performs other related duties as assigned.

Recruitment and Selection Guidelines
Knowledge, Skills, and Abilities

• Must be able to demonstrate proficiency in performance of the essential functions and learn,

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February 2024

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comprehend, and apply all City or departmental policies, practices, procedures, and standards of
the Commission on Accreditation for Law Enforcement Agencies necessary to function effectively
in the position.

• Considerable knowledge of onsite administration of a wide variety of specialized public safety

• Experience with SQL Database administration, Law Enforcement Records Management and

• Knowledge of various operating systems including Windows 7, Windows 10, and Windows Server.

• Knowledge of various software packages including Microsoft Office Applications, Microsoft SQL,

• Excellent computer skills with the ability to operate software applications such as Microsoft Office,

• Ability to resolve common issues with technology used in a law enforcement environment.

• Ability to troubleshoot and resolve problems with peripherals such as printers, scanners, in-car

• Ability to communicate clearly both orally and in writing.

• Ability to operate assigned equipment and type accurately at an average rate of speed.

• Ability to make sound, independent judgments with respect to the law enforcement responsibility

• Ability to maintain confidentiality of sensitive files, data and materials accessed, discussed, or

• Ability to deal courteously and tactfully with the public.

• Ability to establish and maintain effective working relationships with other employees.

• Willingness to keep current and actively seek new information, training and technology in the

• Skill in troubleshooting, diagnosing, and repairing hardware and software problems; installation and

Physical Requirements

• Must be able to physically perform the basic life operational functions of stooping, reaching, lifting,

• Must be able to perform light work exerting up to 50 pounds of force occasionally; up to 15-20

• Must possess the visual acuity to operate computer equipment and maintain and review manual

• Must be able to remain sitting and stationary for extended periods of time

• Must have the ability to work and maneuver into irregular or confined spaces to perform various

Desirable Experience and Education
Bachelor’s degree from an accredited college or university in computer science, information systems

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management, computer programing or other related technology field and:

Two (2) years of experience supporting computers or servers in a multi-network for a business or
municipal environment.

Two (2) years of experience in providing support and administration for major software systems in a
complex environment. Preferred systems include Police RMS, Crystal Reports, mobile technology, body-
worn camera systems, SQL databases; certified LAN administration, network service/support and /or
network technologies training. A MCSA (Microsoft Certified Systems Administrator) certification and a
MCDST (Microsoft Certified Desktop Support Technician) certification are preferred. (or)

Associate’s degree from an accredited college or university in computer science, information systems

management, computer programing or other related technology field and:
Three (3) years of experience supporting computers or servers in a multi-network for a business or

municipal environment.
Two (2) years of experience in providing support and administration for major software systems in a

complex environment. Preferred systems include Police RMS, mobile technology, body-worn camera
systems, SQL databases; certified LAN administration, network service/support and /or network
technologies training.

An equivalent combination of education and experience sufficient to provide the applicant with the
knowledge, skills, and ability to successfully perform the essential functions of the job will be considered.
Special Requirement

• Complete a background investigation prior to hiring, which will include a criminal history check,

• Have produced a negative result on a drug screen administered according to the standards of the

• Have been fingerprinted and a search made of local, state, and national files to disclose any record.

• Must possess and maintain a valid North Carolina driver’s license.

• Required to maintain confidential records and adhere to a confidentiality agreement.
  

City of Henderson
February 2024