Police Dispatcher

DescriptionTitleFull-Time RegularPolice Dispatcher
The City of Chandler Police Department, Communications Unit is currently seeking qualified individuals interested in joining our team as a Police Dispatcher. The Police Communications Dispatcher receives, dispatches, and monitors emergency (911) and non-emergency calls for police and other city services. This is a regular, full-time, non-exempt position with benefits. The position is scheduled to work various shifts and hours. The Chandler Police Communications Unit is open 24 hours a day, 365 days per year. These positions are required to work various schedules to include days, swing-shifts, nights, weekends, and holidays.
NOTE: We are currently offering a Dispatcher Hiring Incentive of $2,000 paid in two installments. New hires will receive $1,000 paid on their first paycheck; and will receive $1,000 paid upon successful completion of the probationary period.
Why work for Chandler?

• Diverse and inclusive environment
• Dress code is business casual, with jeans on Fridays.
• 3 medical plans to choose from along with dental and vision coverage.
• Accrue 122 hours paid vacation in your first year, eligible for use immediately following accrual.
• Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual.
• 12 paid holidays per year, plus Winter Break at the end of the year
• Become part of the Arizona State Retirement System with a 100% city contribution match
• City contributions of 1% gross wages per pay period to deferred compensation.
• Robust Employee Wellness program with $350 incentive
• Professional development opportunities
• Tuition reimbursement up to $5,250 annually, $3,200 for part time employees
• Free Tumbleweed Recreation Center membership
• Flexible schedule/remote work options (when available)
• Up to 8 hours paid time off annually to volunteer in the community

Who we are.
The City of Chandler Police Department, consisting of 337 sworn officers and 177 civilians, serves a growing population of close to 270,000 residents. The organization is divided into two divisions and one bureau. The Patrol Division consisting of three precincts to meet the needs of the community, the Operational Support Bureau, and the Professional Services Division. The members of the Chandler Police Department are dedicated to the advancement of community policing and the development of a partnership with our citizens. Our mission is to provide a safe community where people can live, work, and thrive. We are committed to being a world-class leader in law enforcement. We will pursue and engage the best trained, equipped, and committed professionals who demonstrate the highest standards of performance and best policing practices in partnership with the community.
Who we are looking for.
Our ideal candidate will have a passion for customer service, teamwork, and collaboration. We are looking for an individual who enjoys working in a fast-paced environment, performing multiple tasks at once, and who possess strong problem-solving and critical-thinking abilities. Successful candidates must be able to remain calm under pressure as they take in and disseminate critical information. The ideal candidate must be able to obtain and process information quickly and accurately, utilize multiple software programs while dispatching and talking on the phone, work a flexible schedule, and be comfortable working in an unpredictable and open environment.

Essential Functions

• Answers emergency and non-emergency calls, enters information into CAD and dispatches calls within the required time frames.
• Process information quickly and accurately while working in a high stress and unpredictable environment.
• Dispatches and relays information to police field personnel through the radio system and computer aided dispatch terminals. Monitors and maintains up to date status and location information of police field personnel.
• Utilizes multiple software programs and enters information into appropriate systems.
• Transfers callers to the appropriate internal/external departments.
• Monitors and relays information to officers, public safety personnel and other agencies. through the use of City traffic cameras, various 911 assistance tools, multi-agency report databases, etc.
• Provides emotional support to callers.
• Provides training to new employees as required.

To view the complete job description, please click here.
Minimum qualifications

• A High School Diploma or GED
• Two years of experience in a high-volume data entry and customer service environment
• Ability to type accurately at 40 wpm with no more than a 10% error rate.
• Must obtain and maintain Arizona DPS Terminal Operator Certification Level A within six (6) months of hire; or any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Desired qualifications

• Experience in the operation of telecommunication equipment, computers, or radios preferably in a public safety environment.
• Experience and/or training in police dispatch or related field.

Application Process

• NeoGov Application including Certified Typing Certificate
• Background Questionnaire Submittal & Review
• Oral Board Interview and Assessments
• Background Interview
• Drug Screen
• Police Chief Interview

This is a regular full-time, non-exempt position, subject to a 6-month probationary period. A register of qualified candidates will be active for 4 months should another position become available.
The City of Chandler will conduct a pre-employment drug test as a condition of employment. An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.
Applicants for employment and volunteer opportunities should be aware of the City of Chandler's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city's Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.
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The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.Employment Type: Full-time, Regular