Police Communications Dispatcher

Salary: $26.34 - $35.30 Hourly
Location : • Scottsdale, AZ
Job Type: Full-Time Regular
Job Number: FY2324-00559
Division: Public Safety
Department: COMMUNICATIONS
Opening Date: 02/02/2024
Closing Date: 3/2/2024 11:59 PM Arizona
Introduction
The Police Communications Dispatcher serves as the vital communications link between the public needing help and emergency response. A dispatcher receives and dispatches calls from emergency (911) and non-emergency telephone lines and other electronic devices. They must be able to work independently, and as a team member, in a high-stress environment. Dispatchers receive and evaluate incoming emergency and administrative requests for service and coordinate appropriate responses to high risk operations.
Minimum Qualifications
Education and Experience

• High school diploma or General Educational Development (GED) equivalent.
• Two years' customer service or public contact experience.
• Any equivalent combination of education and/orjob-related experience that meets the minimum qualifications may be substituted

Licensing, Certifications and Other Requirement

• Obtain and maintain an Arizona Criminal Justice Information System (ACJIS) certification. Training is provided on duty and certification testing is completed within first six months of hire.
• Pass a one-year probationary period.
• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

Essential Functions
Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Answers incoming lines from citizens on emergency 911, or administrative telephone lines.
• Dispatches available units to handle crimes or issues. Operates radio and computer aided dispatch terminals to interact with and direct operation of field personnel. Monitors and maintains up to the moment computerized status screen of all police field personnel.
• Takes complete and accurate information and quickly disseminates information, both in typewritten and verbal form; copies down long sequences of numbers or addresses; may be required to keep handwritten detailed logs of work at a quick pace.
• Makes inquiries into computerized driver's license and motor vehicle information files as requested, following prescribed procedures and policies.
• Inputs vehicular data into ACIC and NCIC; queries ACIC and NCIC for wanted persons, vehicles and property.
• Participates in the training of new dispatchers. Reviews and checks the trainee's work to ensure conformance to established standards. Keeps detailed daily records of trainee's progress.

Work Environment/Physical Demands
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Work is performed in a Police Communications Center environment.
• Sit for extended periods of time.
• Wear headset.
• Operate foot pedals or other adaptable controls on radio console.
• Carry light objects for short distances.
• Visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones and radios).
• Work overtime as required.
• Shift work including days, evenings, nights, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.

To view the full job description, work environment and physical demands, click here
Benefits Highlights:
The City of Scottsdale offers a comprehensive benefits package including:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical (which includes behavioral health coverage), Dental and Vision Benefits
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement; $2,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.29% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457
• Pet Insurance
• Bilingual pay compensation

Please visit the Benefits Information page for more information.
Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview and test. Final selection is contingent upon a background investigation which includes:

• Fingerprinting*

Successful candidates will receive a post-offer, pre-employment:

• Drug Screening
• Psychological Testing*

* May be waived for current Scottsdale Police Department employees.
The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.
PLEASE NOTE:Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.
EQUAL EMPLOYMENT OPPORTUNITY:It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR at (480) 312-2491.
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Full-Time Positions:
The City of Scottsdale offers a comprehensive benefit package including vacation, holiday and medical leave as well as insurance for medical, dental, vision, life, short and long term disability insurance. For a more detailed overview of the employee benefits,
Part-Time Positions:
The City of Scottsdale offers paid medical leave for part-time staff.
Commute Solutions Program
City of Scottsdale provides free Valley Metro Platinum passes to employees for the bus and light rail systems when commuting; a vanpool subsidy is also available. Employees can decrease stress, decrease wear & tear on their vehicle, and help the environment all at the same time.
Public Service Loan Forgiveness Program (PSLF).
The City of Scottsdale is considered a qualified employer for the Public Service Loan Forgiveness Program (PSLF). You may find more information about the PSFL program by going to the Federal Student Aid website by clicking
01
Are you a current City of Scottsdale employee?

• Yes
• No

02
A high school diploma/GED is required for this position. Do you have a high school diploma / GED?

• Yes
• No

03
Please indicate which best describes your education. Note: The degree (to include the major) must be listed in the Education Section of the application.

• High School / GED or Equivalent
• HS/GED/Equivalent & Some College Coursework
• Associates Degree
• Bachelor's Degree
• Master's Degree or Higher
• None of the above

04
Do you have two years customer service or public contact experience? Note: The experience must be listed in the Work Experience section of the application.

• Yes
• No

05
If you have two years customer service or public contact experience, please summarize your experience. Also, please provide the name of the employer. Note: Employers mentioned here must be shown in the Work Experience section of the application. Do not state "See resume" in lieu of responding to this question. If you don't have this experience, please write "None."
06
If hired, this job will require that you work different shifts. Are you able to work rotating shifts, including evenings, weekends and holidays?

• Yes
• No

07
If hired, you will be required to work mandatory overtime and periodic changing shift assignments with minimal notice. Are you willing to work this type of schedule?

• Yes
• No

08
Have you been convicted of a felony within the last 5 years? (Automatic Disqualifier)

• Yes
• No

09
Have you been dishonorably discharged from the United States armed forces within the last 10 years? (Automatic Disqualifier)

• Yes
• No

10
Have you illegally produced, cultivated, or transported, marijuana, or a dangerous drug or narcotic for sale within the last 10 years? (Automatic Disqualifier)

• Yes
• No

11
Have you illegally or legally used a dangerous drug or narcotic for any purpose, except as prescribed by a physician, within the past 5 years? (Automatic Disqualifier)

• Yes
• No

12
The Scottsdale Police Department has a Grooming Standards Policy that employees must adhere to. I agree to review the policy located on the Join Scottsdale PD webpage http://www.scottsdaleaz.gov/police/join-scottsdale-pd and understand that if selected I will need to be able to abide by the standards.

• Yes
• No

13
I understand that if selected a thorough background investigation will be conducted which can take approximately 2-3 months to complete.

• Yes
• No

14
Which best describes your experience in applying for a position with the Scottsdale Police Department?

• No Experience
• Submitted Application
• Tested and/or Interviewed
• Submitted Background Packet

15
How did you learn about this job opportunity with the Scottsdale Police Department?

• City Web Page
• Scottsdale Police Web Page
• Social Media
• Facebook
• Instagram
• Twitter
• CareersinGovernment.com
• Career Builder
• Indeed.com
• Jobing.com
• 911hotjobs.com
• Blue Line
• Policeone.com
• LawEnforcementJobs.com
• Radio ad*
• Newspaper/other ad*
• Job Fair (In-Person/Virtual)*
• Friend/Neighbor*
• City / SPD Employee*
• Handshake
• Email
• Recruitment Booth* (please list the recruitment event/location in the next question)
• Other

16
If you answered Other or any other option with an asterisk, please provide more detail.
Required Question