Police Dispatcher

About the Opportunity
Signing Bonus
$31.73/hour - $36.83/hour
See full benefits and considerations for the position here.
Posting Summary
Dispatchers are assigned to the enhanced Communications Center to perform duties related to public safety communications, intelligence gathering, and emergency management operations. The Communication Center is the central nervous system of the police department and is staffed by Dispatch personnel 24/7. Dispatchers play a critical role linking callers in emergency and non-emergency situations to the appropriate resource in a calm, decisive, and courteous manner. Dispatchers also monitor all radio traffic, access control systems, security cameras, and fire alarms.
About the Opportunity
The Northeastern University Police Department engages the community through a comprehensive program of police, emergency management, international security, crime prevention, emergency medical, and related public safety services to promote the conditions by which Northeastern University operates as intended throughout the world. The Department operates under the tenants of Procedural Justice and believes in continuous active engagement with members of our community, to prevent crime and increase the quality of life for those we serve.
Click here to see what it means to be a member of the NUPD family.
Click here to see an overview of the University's comprehensive benefits package including educational incentives, comprehensive medical coverage, retirement plans, and fitness/wellness programs.
Responsibilities

• Receive emergency and non-emergency telephone calls
• Determine the nature, location, and priority of requests and dispatch appropriate resources in accordance with established procedure
• Enter, update, and retrieve information from a variety of computer systems
• Disseminate mass emergency notification alerts when necessary
• Monitor radio traffic, security alarms, fire alarms, and video security cameras
• Provide referral services and victim resources
• Undergo initial training and maintain knowledge through continuing education
• Other duties as assigned

Qualifications
Mandatory Job Requirements

• High School Diploma or GED equivalent
• One or more years of relevant experience
• A valid U.S. Driver's License
• CJIS certification within six months of hire
• APCO certification within six months of hire
• Candidates must pass a criminal background check
• Candidates will be subject to a drug test and psychological exam
• Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification

Required Skills

• Ability to multi-task, prioritize, and quickly synthesize information
• Ability to remain calm, stay focused, and utilize sound judgement in rapidly evolving, stressful emergency situations
• Excellent verbal and written communication skills
• Strong computer skills, typing skills, and ability to learn new software
• Excellent interpersonal skills and ability to work effectively with a wide variety of people
• Has a professional phone manner and a service mentality
• Is team and goal oriented
• Ability to exercise discretion in handling confidential information

Work Environment & Physical Demands

• This position is an essential personnel position which requires working in a variety of situations including during holidays, weekends, day/evening/night shifts, overtime, and in a state of emergency
• Requires frequent phone-interactions with people, dealing with regular interruptions, periods of concentrated attention, handling multiple concurrent tasks, frequent deadlines, and the criticality of task success
• Required to wear department issued uniform while on duty
• Ability to sit or stand for extended periods of time

Preferred Qualifications

• Former dispatch or law enforcement experience strongly preferred
• Call-taking experience preferred
• Experience in a higher education setting preferred

Additional Information
Selection Process: The selection process includes a computer-based exam as well as an interview process, full background check, and psychological exam. Once initiated, the selection process is expected to take approximately 3 months. If at any point during the selection process a candidate is notified that they are not moving forward, the candidate is encouraged to reapply for a future position. The position will remain open until filled.
EEO Statement
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
Position Type
Safety and Security
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.