Poker Shift Supervisor

Golden Nugget Atlantic City has an excellent career opportunity for individuals that exhibit exceptional guest service and hospitality!
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Handles fills, credits and ratings.
• Assists Poker Shift Managers and Poker Manager in the supervision and overall operation of the Poker Room. 
• Responsible for providing on the job training, including service enhancement techniques.   
• Responsible for assigning and/or reassigning dealers to other games in the event of a game closure, patron complaint, or performance issues. 
• Responsible for enforcing company policies with the authority to issue appropriate discipline up to and including written disciplinary action notices. 
• Accountable for the development and performance of dealers, including the issuance of annual performance evaluations. 
• Responsible for rewarding dealers with commendations and making recommendations for Employee Recognition programs.
• Settles customer disputes which may arise at gaming tables. 
• Ensures compliance with CCC / DGE regulations, company policies & procedures and internal controls.
• Performs any other duties as assigned.

EDUCATION/EXPERIENCE/SKILLS REQUIRED:
Knowledgeable of all casino game rules and regulations for game(s) under supervision. Two (2) or more years experience as a dealer, box person, floor person, pit manager, or instructor in a licensed New Jersey gaming school.  Strong supervisory skills.  Must be knowledgeable of all casino games rules and CCC / DGE regulations for game(s) under supervision.  Strong supervisory skills, and must possess demonstrated leadership ability among peers.
If you require alternative methods throughout the application process, please contact Golden Nugget Human Resources at 609-441-8474 or via email at GNACHRInfo@gnacm.com