Poker Shift Manager

Job Description

• Responsible for the direct management and problem resolution of poker operations and indirect management of poker employees during assigned shift; continual monitoring of shift activities to ensure game integrity and asset protection; enforce company policies and business processes and ensure compliance with gaming regulations and internal controls; practice and enforce excellent guest service.
• Ensure appropriate and professional care and service are provided to guests and employees.
• Ensure the protection and integrity of all games, currency, chips, playing cards and other assets.
• Review and maintain the necessary records pertaining to the activities of the poker department including daily and monthly review of operations and financial data.
• Adhere to and ensure compliance with all gaming regulations, internal controls, policies and business processes.
• Cooperate and coordinate with gaming regulators as required and as appropriate.
• Assist in the recruitment, orientation, training, development and scheduling of Poker Games personnel.
• Monitor and manage staffing levels and labor costs and optimize utilization of poker tables.
• Practice and foster open, clear, two-way communication with all related departments and superiors.
• Make suggestions and recommendations for the enhancement of services and operations.
• Observe and stay current about industry and competitor developments and communicate the same to the poker manager.
• Manage department strategic planning and development.
• Recommend strategies to the poker manager for business enhancements, promotions, special events and guest service improvement.
• Provide ongoing advice, support and direction to subordinates; manage work operations and prepare plans to implement change when required; monitor productivity of each work unit in the department.
• Maintain an up to date knowledge of Company events and promotions and ensure direct reports are briefed accordingly.
• Proactively manage and direct the performance of the poker employees; provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards.
• Interact with department and company employees in a professional and positive manner to foster good rapport, promote team s.pirit and ensure effective two-way and cross-culture communications.
• Regularly analyze departmental job descriptions for relevance and effectiveness.
• Perform all other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Experience and Skills

1. 2+ years as a Poker Shift Manager in a card room with 40+ poker tables.
2. Good computer skills and good MS Word and Excel skills.
3. Excellent proficiency in reading, writing, speaking and understanding English.
4. Effective knowledge of poker room-management software, scheduling software and game
5. Excellent game protection skills and knowledge.
6. Thorough knowledge of local gaming regulations and employment laws
7. Above average analytical skills and functional ability to interpret analysis.
8. Ability to lead, motivate, train and manage human resources.

Job Benefits
Company Benefits include (please note that some are reserved for Full Time Team Members only):
Medical/Dental/Vision after 90 days of continuous full time service
Paid Time off (Vacation, Sick, Holidays)
401K with partial company match (after 6 months of employment - both FT and PT)
Short and Long Term Disability (after a qualifying period)
Employee Dining Room
Free Uniforms and Parking
Bright Funds Match program
Team Member Assistance Fund
Tuition Reimbursement
Appreciation and Celebration Events
Fun Company Swag
This is not a comprehensive list of benefits offered.