Plumbing Service Technician

Job Description:Plumbing Service Tech - CANADY'S Richmond Hill, GA PLUMBING TEAM EXPANDING!! We are busy & growing! Join our Team! NOW HIRING: Experienced Service Plumber - Canady's Heating Air & Plumbing Richmond Hill GA Sign on bonus up to $5,000 for highly qualified technicians! $100k Earning Potential! We are growing and looking for the best to join our highly skilled team! Ready to take your career to the next level? APPLY TODAY! Great established company with amazing benefits!! PLUMBING SERVICE TECHNICIAN! Residential Service experience preferred! CANADY'S IS A MEMBER OF THE LEN THE PLUMBER HEATING AND AIR FAMILY OF COMPANIES! Savannah GA (Richmond Hill area) Branch location $100k Earning Potential! We are growing and looking for the best. Canady's has an amazing opportunity waiting just for the experienced plumber. Ready to kickstart an amazing career journey? At Canady's, we're all about top-notch compensation packages and snagging the best talent around. What makes us different? Our secret sauce includes a blend of empathy, compassion, urgency, and killer communication skills. If you're all about delivering next-level customer service, thrive in a dynamic work vibe, and want to be part of a team that's rewriting industry standards, Canady's is THE spot! And here's the best part – fully stocked trucks at your service! We've got all the tools you need to rock the plumbing game and wow our clients. Curious? Click to Apply!! Your plumbing adventure at Canady's awaits. EXPERIENCE/EDUCATION:Five years of residential plumbing experience preferred.Will consider Apprentice Plumbers with +2 years of experience.Master’s and/or Journeyman licenses are also preferred but not required. ESSENTIAL JOB FUNCTIONS:Follow Canady’s Plumbing Service System approach to ensure best-in-class customer experience resulting in great online reviews, referrals and, repeat customers.Meet individual productivity goals and contribute to the Plumbing team and branch objectives, achieving the core KPI’s (key performance indicators)Provide multiple options to the customer based on diagnosis of the initial customer request and a thorough evaluation of the customer’s entire plumbing system.Explain recommended solutions clearly, including the benefits of each option, and ensure customer understanding throughout.Collect payment and reaffirm the commitment to customer satisfaction by requesting an online review.Utilize the company-provided tablet and software platform throughout the service call, ensuring all steps are appropriately completed throughout.Communicate with Dispatcher and Service Manager throughout service calls to ensure proper, prompt completion of the plumbing job.Address any follow-up customer questions as appropriate while working to ensure a positive ongoing relationship with all customers.Maintain the appropriate dress code and a clean and professional appearance at all times to represent the company in the best possible manner. QUALIFICATIONS:Customer Service ExcellenceAnalytical & Problem SolvingGreat CommunicationOrganized Service TruckCallback Swiftness and able to assist.Flexible SchedulesGood Driving Record Working Conditions/ Physical DemandsLift, transport, and adjust heavy objects (75-100 lbs) which may also come in contact with sharp, hot, and/or very cold supplies and equipment.Exposure to the smells associated with sewer and water.Safe and courteous driving at all timesWork is performed in residential homes and service may be performed in confined areas. Frequent bending, twisting, climbing, squatting, and reaching is required.Ability to be trained and effectively use an electronic tablet to conduct business. Compensation:Based on experience Benefits:Competitive Dental, Vision, and Healthcare Plans401(k) matchingShort-Term and Long-Term DisabilityLife InsurancePTOPaid HolidaysEmployee Assistance Program (EAP) Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE ****************************************************************** The Big Task You will diagnose and repair residential plumbing systems and lead customers to informed and confident buying decisions. Key Sub Tasks • Maintain communication with dispatch, your manager, parts and installation teams. • Keep your company truck clean, inside and out. • Keep your truck inventory up to date. • Properly complete paperwork. • Maintain a clean and professional appearance. • Have and maintain a clean driving record. • Participate in training allowing you to grow and develop as a professional. • Have or be willing to get the proper certifications. We can help you with this. Desired Skills and Experience If you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience. Will consider Apprentice Plumbers with +2 years experience. The Service Technician is responsible for evaluating, diagnosing, and addressing residential plumbing needs and offering appropriate solutions to fulfill the needs and wants of the customers. Jobs typically encompass the installation, repair, and maintenance of pipes, fixtures, and general plumbing used for both water distribution and waste water disposal. Following Canady’s Service System approach to ensure a great customer experience, the Service Technician will leverage a strong technical skill set to also achieve targeted productivity objectives. Canady’s Service Technicians are the face of the company and focus on best in class service resulting in great online reviews, referrals and repeat customers for life. CANADY'S IS A MEMBER OF THE LEN THE PLUMBER FAMILY OF COMPANIES! ESSENTIAL JOB FUNCTIONS: Follow Canady’s Service System approach to ensure best in class customer experience resulting in great online reviews, referrals and repeat customers. Meet individual productivity goals and contribute to the team and branch objectives, achieving the core KPI’s (key performance indicators) Maintain a strong technical skill set while continuing to evolve and enhance required skills as necessary (with support of management and outside resources) Provide multiple options to the customer based on diagnosis of the initial customer request and a thorough evaluation of the customer’s entire plumbing system. Explain recommended solutions clearly, including the benefits of each option and ensure customer understanding throughout. Provide service, repair, installation, and or replacement of various plumbing systems based on the option selected. Ensure all installations, repairs and maintenance meet the requirements of the appropriate codes, ensuring permits are procured and inspections completed as necessary. Maintain communication with customer, explain work clearly, check for customer understanding, and ensure the customer has an opportunity to see work, ask any questions, and provide sign off. Explain the proper operation and ongoing maintenance of any work completed, and answer related questions as to operation, features, and functions. Collect payment and re-affirm the commitment to customer satisfaction by requesting online review. ESSENTIAL JOB FUNCTIONS: Utilize the company provided tablet and software platform throughout the service call, ensuring all steps are appropriately completed throughout. Communicate with Dispatcher and Service Manager throughout service calls to ensure proper, prompt completion of the job. Address any follow-up customer questions as appropriate while working to ensure a positive ongoing relationship with all customers. Maintain the appropriate dress code and a clean and professional appearance at all times to represent the company in the best possible manner. Attend training and team meetings as requested. OTHER JOB FUNCTIONS: Provide ride-along support or technical training to support Service Manager with onboarding process. Support Service Manager, team, and branch during team meetings by providing feedback. QUALIFICATIONS/ABILITIES: Demonstrated plumbing knowledge and skills through a combination of written and hands-on testing. Excellent customer service skills. Strong analytical and problems solving skills. Ability to make sound business decisions. Excellent written, and verbal communication skills. Excellent time management skills. Ability to maintain a clean, organized job site. Ability to maintained a clean, organized, well inventoried service truck. Ability to accept coaching/training from management and peers with a positive mindset. Ability to follow Canady’s Service System on every call. Ability to ask the customer for a great review after performing excellent service. Ability to run call backs for self or colleagues as requested. QUALIFICATIONS/ABILITIES: Ability to adapt to changes in business practices and evolving customer needs/requirements. Willingness to work a varying schedule from time to time, depending on customer demand; including outside normal shifts or schedules with minimal notice if required. Providing accurate and timely invoicing, timesheets, and other daily paperwork. Ability to maintain a good driving record that corresponds with insurance coverage. WORKING CONDITIONS/PHYSICAL DEMANDS: Lift, transport and adjust heavy objects (75-100 lbs) which may also come in contact with sharp, hot and/or very cold supplies and equipment. Exposure to the smells associated with sewer and water. Safe and courteous driving at all times. Exposure to the sounds associated with power tools, dust and other debris. Work is performed in residential homes and service may be performed in confined areas. Frequent bending, twisting, climbing, squatting, reaching is required. Ability to be trained and effectively use an electronic tablet to conduct business. EXPERIENCE/EDUCATION: Two years of residential plumbing experience preferred. Master’s and/or Journeyman licenses are also preferred but not required. Benefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insurance Schedule:10 hour shift8 hour shiftOn callOvertimeWeekend availability License/Certification:Driver's License (Required) What We Offer • Our top performers are among the highest paid technicians in the greater Savannah area. You’ll have unlimited earning potential. • Company supplied, take it home at night, new and safe, super-cool company truck. • Medical Insurance • New technology, including iPhone, iPad & access to integrated software. • State of the art tools, parts and supplies. • 401K Retirement plan with a company match. • A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Canady's Heating Air & Plumbing. If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Canady's Heating Air & Plumbing by visiting www.canadys.com. Benefits: • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Experience: • Plumbing: 1+ year (Required) License/Certification: • Driver's License (Required) BEST-IN-CLASS BENEFITS!! Company truck Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Company Description:Opened in 1986, Canady's is known for Quality, Integrity, and Honesty. Canady's is one of the most recognized and successful air conditioning businesses in the state. We are a Trane Comfort Specialist founding member and have maintained an A+ Customer Satisfaction Score for over 10 years! We are experts on solving home comfort issues. We are BPI (Building Performance Institute), and NBI (National Balance Institute) certified to find and solve energy-wasting issues in and around your home. Our technicians hold EPA and NATE certifications that put them in the top 10% in the country. Canady's is known for innovation and installs the highest percentage of Trane high efficiency systems than any company in the state. Our goal is to provide our customers with the best customer service experience they have ever received from any company in any industry.Canady’s is a new member of the LEN THE PLUMBER family of companies. Their Service Plumbing Team and HVAC ( Service & Installation) will be growing to meet the needs of our customers in the area. Canady’s offers a secure and stable work environment, WORLD CLASS BENEFITS, and a great opportunity to grow your career and make a great living!