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Form of workJob Description
About Us
As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.
As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.
We invest in our team members’ work-life balance, with unlimited paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have weekly virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.
All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!
The Opportunity
A successful candidate will have experience deploying SaaS platforms across a variety of use cases, possess good technical skills, take a customer-obsessed approach, and bring a sense of urgency for delivering extraordinary levels of client satisfaction from initial kick-off to post-implementation.
The Opportunity
A successful candidate will have experience deploying SaaS platforms across a variety of use cases, possess good technical skills, take a customer-obsessed approach, and bring a sense of urgency for delivering extraordinary levels of client satisfaction from initial kick-off to post-implementation.
Once a customer is implemented, this role is responsible for managing ongoing Customer Success activities. This includes, but is not limited to, managing customer lifecycle triggers related to platform usage by customers to identify trends and expansion opportunities. This role will receive feedback from customers, advocate for feature changes where appropriate, drive issues, and provide input to help shape the product roadmap. This is not a quota carrying role.
What You Will Do
What You Will Do
- Configure the TrustArc platform to fit the clients needs and use cases
- Create and maintain platform onboarding plans, client timelines, based on project scope and requirements
- Identify project roadblocks and organize cross-functional teams to resolve
- Lead web-based kick-off meetings and Customer trainings
- Create and maintain onboarding plans for each customer while also maintaining documentation for each project
- Manage customer expectations
- Lead weekly status calls with customers, discussing project status, best practices and progress to implementation completion
- Configure the TrustArc platform to fit the clients needs and requirements
- Coordinate both internal and external teams to drive timely and quality implementation of the TrustArc platform
- Stay current on TrustArc solutions and maintain up to date knowledge of the industry
- Coordinate project dependencies such as tasks, timelines, resource allocation and risks
- Participate in the solution development process and ensure that customer requests and needs are recorded for potential inclusion within the product
- Gather, document, and validate customer requirements as they relate to the TrustArc technology platform
- Ensure all metrics in Salesforce are accurate and up-to-date
- Collaborate with our Sales, Product Management and Engineering teams to help translate customer requirements to user stories and technical design requirements
What You Will Bring
- 5+ years experience in a software implementation role, experience with Fortune 1000 companies preferred
- Ability to influence Stakeholders and Decision Makers
- Create cases for customer change/adoption and translate value propositions & solutions into business outcomes.
- Learning and readiness - Ability to learn and retain knowledge about individual products and business solutions quickly and accurately.
- Break down complex privacy scenarios into simple, digestible solution for our clients and make practical recommendations for deploying the Platform
- A sense of urgency, curiosity and active listener
- Have proven experience managing complex projects; project management certification preferred
- Ability to manage change and priorities and coordinate/realign project resources as necessary
- Self-motivated individual and problem solver who is comfortable working both independently and collaboratively
- Organized and curious
Nice to have Skills
- Experience and knowledge of privacy office program development and implementation
- CIPP/US/M/T/E, CISSP, CISM, CISA, CIA or other related certifications
- Previous experience with compliance frameworks and methodologies
- Working knowledge of Privacy, GRC or Audit tools
- Strong knowledge of risk assessments, data analysis and report creation
Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!
What We Offer
What We Offer
- Competitive compensation
- Health, Vision, and Dental Care (also available for partner)
- Endless PTO Program
- 100% Work from Home
- Opportunities to participate in regional philanthropic activities
- Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
- $2,500 active employee referral program
Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.
If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at hr@trustarc.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.
If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at hr@trustarc.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
