Physician Account Manager (B2B Sales)

Overview

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.

 

In Sales, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

 

At Quest, our Sales Teams are often the public face of our organization. As a result, we make every effort to support and develop their skills. Working across a strong customer base, you'll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

 

The Physician Account Manager is responsible for driving territory growth and profitability through providing service and the resolution of issues in support of several sales territories; the Physician Account Manager does not have call point ownership on any of the accounts within the geography; close cooperation with Physician Account executives is essential to support the collaborative selling model. 

 

The territory encompasses Pleasanton, Dublin, Concord, Danville, Berkely and Oakland, CA. A company car and gas card are provided. 

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs 
• Ensure customer retention by maintaining relationships with current accounts 
• Drive growth in their assigned Key Accounts 
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives. 
• Partner with Physician Account Executive to resolve account specific service issues 
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues 
• Escalate service issue non-resolution as appropriate 
• Leverage all tools and resources (including  data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed) 
• Provide continuing education to the customer on new technologies and laboratory testing 
• Ensure compliance with company policies and government regulations 
• Complete all administrative tasks thoroughly and promptly 
• Follow up communications with Physician Account Executives and customers 

Qualifications

Required Work Experience:  

3+ years of experience in sales or with account ownership 

 

Knowledge:  

Knowledge of Healthcare Industry and general economics of business. 

 

 Skills: 

• Ability to develop and sustain strong customer relationships; strong planning and organizational skills 
• Excellent oral and written communication and presentation skills 
• Solid PC skill including Microsoft Software. 

Education:Bachelor's Degree (Required)

The base salary range for this position is from $65,890-109,780, plus a sales incentive plan and company car. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered.

 

Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

 Medical/Prescription Drugs

 Dental

 Vision

 Flexible Spending Accounts (FSAs)

 Supplemental Health Plans

 401(k) Plan - Company match dollar-for-dollar up to 5%

 Employee Stock Purchase Plan (ESPP)

 Supplemental Life Insurance

 Dependent Life Insurance

 Short- and Long-Term Disability buy-up

 Blueprint for Wellness

 Emotional Well-Being Resources

 Educational Assistance

 Paid time off / Health Time

 Variable Compensation Plans

 Sales Incentive Plans

EEO

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. 

Employment Type: FULL_TIME