Physical Therapy Receptionist

The hourly wage for this position is $16.90 - $23.67.

Rebound is the largest orthopedic and neurosurgical practice in the Portland-Vancouver area with an array of sub-specialties including orthopedics, brain and spine care, sports medicine, physiatry, and Physical Therapy. We are proud to be the team physicians for the Portland Trail Blazers, the Portland Winterhawks and several collegiate teams and celebrate over 50 years of serving the community with a commitment to providing superior service to our patients.

We are looking for a full time Receptionist to join our Physical Therapy team in Salmon Creek, WA. The ideal candidate will possess great organizational skills and energy, a can-do attitude, a desire to learn the practice, and a collaborative team spirit. The candidate will also possess excellent interpersonal skills, a superior commitment to patient care, and the ability to work closely with patients and physicians.

Responsibilities:

• Supports an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Be alert and helpful to ensure patients find the appropriate office, exit, etc. and offer directions when needed. Assist patients (i.e.-getting the door, wheelchairs, etc.) as needed.
• Check in patients in a friendly and timely manner. Communicate potential appointment delays.
• Facilitate information collection as needed through verbal confirmation or use of forms.
• Confirm insurance and demographic information.
• Explain financial policies, privacy practices and the differences with contracted vs. noncontracted insurance companies.
• Promote use of the patient portal.
• Receipt processing for copays, deductibles, deposits and residual balance payments. Maintain cash drawer protocol at all times.
• Attends meetings and performs related work as required.
• Maintains a clean lobby environment.
• Alert supervisor and/or administration if suspicious persons are on the premise. Contact security as appropriate.
• If any office location is underutilized or closed, staff from the closed office may be required to travel to another office to cover.
• Project work as needed to fill downtime.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform other duties as assigned.

Requirements:

• High School Diploma or GED.
• Two years of healthcare front office experience preferred.
• Knowledge of healthcare insurances, benefits and contracts preferred.
• Knowledge of medical terminology desirable. Knowledge of business office procedures.
• Knowledge of grammar, spelling and punctuation to type patient information.
• Skill in operating a computer, photocopier, fax machine and 10-key,
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
  

We are proud to Offer:

• Medical/Vision/Rx (paid at 100% for employee)
• Dental (paid at 100% for employee)
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team!