Address
Form of workAntunes is a premier supplier and leading manufacturer of foodservice equipment, and water treatment technologies in the foodservice industry. With 60 years of history, we have developed a large product base and a global reputation for quality. We are an industry leader devoted to making our customers successful.
Are you a technical savvy professional, with the ability to thrive in a fast-paced environment? If this sounds like you, you might be our next Field Service Technician supporting our customers foodservice equipment.
Are you passionate with customer service, troubleshooting complex mechanical and electrical repairs, and are a stickler for designated Field Service work? This role is exclusively for you.
Position Summary: The Field Service Technician is responsible supporting all Antunes customer within designated Field Service area in Philadelphia. The Field Service Technician is also responsible for resolving a variety of mechanical and electronic technical problems of diverse complexity by phone, email, and chat.
Essential Role Responsibilities
- Troubleshoots equipment operational, electrical, and mechanical problems over the phone and chat.
- Services customer’s equipment, including reviewing customer complaints, troubleshooting mechanical and electrical repairs, providing final recommendation to bring customer issues to resolution.
- 50% Local Field Service support
- 50% Phone Support
- Manages inventory to ensure adequate stock is in place.
- Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows the work instructions for products according to maintenance and quality standards.
- Provides technical and operational training to internal and external customers.
- Prepares and reviews all customer support documentation.
- Installs and supports water filtration solutions.
- Provides repair services on equipment in assigned geographic area.
- Provides recommendations for continuous improvement of product development, work instruction documentation, and standardization of processes.
- Install and services Antunes equipment based on customer need and proximity.
- Assists with customer service calls including but not limited to, identifying part numbers for service parts equipment.
Essential Skills & Role Qualifications
- Excellent technical and functional skills. Ability to troubleshot/Electro-mechanical equipment.
- Must be able to professionally communicate with internal/external customers and address complaints.
- Must be able to demonstrate the ability to be a self-starter and work well independently and make sound business decisions.
- Proficient with Microsoft Office (Word, Excel, Outlook) required; QAD (Preferred).
Essential Education & Experience
- Minimum High School Diploma and/ or G.E.D (Required)
- Associate degree in Electronics or equivalent (Preferred)
- 3-5 years related experience in technical service or Field Service repair.
- 50% Local Field Service support
- After hours support as needed.
Antunes is an equal opportunity employer. Antunes does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military.
Thank you for your interest in this role with Antunes! Please visit us at www.antunes.com to apply.
We ask all prospective candidates to participate in our Culture Index Survey. This survey helps us better understand how people prefer to be managed, motivated, and communicated with. The survey also helps us better understand how candidates may fit in our culture.
Completing the survey is a simple process that shouldn’t take more than 10 minutes. To complete the survey simply click on the link provided below and follow the instructions, responding as openly and honestly as possible.
https://go.cultureindex.com/s/3ADDA40000
