Pharmacy Workflow Coordinator

AIC (Advanced Infusion Care) is looking for a customer service oriented and motivated pharmacy technician to work from/within our Fairfax, Virginia office for the role of Workflow Coordinator. A full description of essential duties and responsibilities for these roles, as well as education/experience and qualification requirements, are outlined below.

AIC is a branch of AIS Healthcare offering great benefits, including health, vision and dental insurance, long term disability insurance, life insurance, generous vacation package, 401K plan with employer match, growth, and more!

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality, and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire patient care experience.

Hours: 8:00am to 5pm MST; Monday - Friday

The Workflow Coordinator role is responsible for processing incoming referral documentation along with patient and prescriber registration to initiate the patient intake process. Additionally, the Workflow Coordinator answers/triages incoming telephone calls. This position is responsible for performing these duties with accuracy and efficiency, which are critical to customer satisfaction and ongoing quality of service. The Workflow Coordinator works within the limits of prescribed routines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Workflow Coordinator role specific:

• Recognizes patients' rights and responsibilities and supports them in the performance of job duties, respects patient's rights to privacy and confidentiality.
• Receives, identifies, and compiles documents received through fax server for processing.
• Gathers and reviews documentation related to patient and prescriber demographics to determine completeness.
• Contacts referral source via phone to obtain any missing information required for entry to computer system while building on lasting, mutually beneficial business relationships.
• Assigns and labels documentation to the appropriate patient chart and ensure the accuracy and completeness of data entered to computer system during the referral workflow.
• Contacts patients to initiate an enduring business relationship with the pharmacy through exemplary customer service and ensuring patient satisfaction, and to provide and obtain required information.
• Ensures that all workflow is processed in compliance with regulatory requirements and pharmacy operating policies and procedures.
• Provides administrative patient care support as assigned and assists in the training of new associates in the processing of referral workflow or other administrative processes.
• Documents case activity, communications, and correspondence in computer system to ensure completeness and accuracy of patient contact records.
• Ensures that work activities are conducted in compliance with regulatory requirements and the organization's defined standards and procedures, and in a manner that provides the best available level of service and quality.
• Completes assigned paperwork/documents as directed in a timely manner.
• Shares knowledge gained with other staff members and works as a team member.
• Interacts with others in a positive, respectful, and considerate manner.
• Answering and triage incoming telephone calls.
• Performs other job-related duties as assigned.

Administrative Clinical Assistant role specific:

• Recognizes patients' rights and responsibilities and supports them in the performance of job duties,respects patient's rights to privacy and confidentiality.
• Organizational skills and attention to detail are a priority for this position.
• Works collaboratively with nurse manager, quality nursing team and field nurses to ensure the medical records, tracking of documents and database are maintained and processes are followed.
• Reviews patient medical chart content for accuracy. Audits, tracks, monitors, and ensures completion of documentation. This is a document review process, not a clinical review.
• Works collaboratively with all members of the nursing team including the quality nurses, field nurses and directors to ensure patient care documentation, data collection, and coordination of care is completed. Ensures documentation is accurately maintained and processes are followed.
• Through the review, notifies the prescriber, nurse, and leadership of changes in the condition and/or needs of the patient and documents accordingly.
• Represents the company in the appointed office for any surveyor or audit team. Notifies leadership of any surveyor or auditor immediately. Ensures quality customer service.
• Shares knowledge gained with other staff members and works as a team member.
• Maintains patient records in compliance with HIPAA, state, URAC and ACHC regulations.
• Understands and adheres to established company policies and procedures.
• Participates in performance improvement activities for the enhancement of care delivery andoffers suggestions and assistance towards the continuous quality improvement of services offered to consumers.
• Represents self in a professional and ethical manner at all times.
• Complies with all applicable company policies and procedures.
• Interacts with others in a positive, respectful, and considerate manner.
• Performs other job-related duties as assigned

QUALIFICATION REQUIREMENTS:

• Excellent interactive skills with employees, physicians, referral sources, and consumers.
• Maintains a positive open mind, flexibility and creativity for change and growth.
• Excellent intrapersonal communication and organizational skills.
• Positive attitude, strong work ethic, and passion for managing projects to conclusion and on time.
• Strong work ethic with personal qualities of integrity and credibility.
• Manages day to day with little direction.
• Ability to prioritize and meet deadlines.
• Resourceful, flexible, and well organized.
• Advanced computer proficiency.
• Advanced knowledge in the use of Microsoft applications.
• Ability to communicate effectively and professionally with coworkers.
• Ability to work in a team environment, while also delivering independent results.
• Demonstrate extreme attention to detail and accuracy.

EDUCATION AND EXPERIENCE:

• A high school diploma or general education degree (GED) equivalent and pharmacy technician certification is required.
• Knowledge of medical records, medical insurance verification, and medical terminology preferred.

Skills & Requirements Qualifications