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Form of workPosition: Pharmacy Performance Specialist Lead
As the company's pharmacy performance Technician Lead you will play a key role in driving operations, productivity, quality assessments, as well as assist in the development of job aids and training materials for the medication therapy management (MTM) and pharmacy performance programs. This role is ideal for someone who wants to contribute to an innovative program that improves member medication outcomes by working with pharmacists, technicians, members, and providers to maximize health outcomes. Experience in pharmacy benefit operations and assessment and pharmacy (including interdisciplinary team) program management functions, preferably in a managed care context, is required. This is an office-based position in the Phoenix, Arizona metropolitan area or the Nashville, TN metropolitan area.
Responsibilities
Position Requirements
Benefits
About Monogram Health
Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram's innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.
At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
As the company's pharmacy performance Technician Lead you will play a key role in driving operations, productivity, quality assessments, as well as assist in the development of job aids and training materials for the medication therapy management (MTM) and pharmacy performance programs. This role is ideal for someone who wants to contribute to an innovative program that improves member medication outcomes by working with pharmacists, technicians, members, and providers to maximize health outcomes. Experience in pharmacy benefit operations and assessment and pharmacy (including interdisciplinary team) program management functions, preferably in a managed care context, is required. This is an office-based position in the Phoenix, Arizona metropolitan area or the Nashville, TN metropolitan area.
Responsibilities
- Lead pharmacy performance specialists (technician and coordinators) as they assist pharmacists with daily comprehensive medication review (CMR), provider and member intervention operations deliverables.
- Lead technicians with medication focused outreaches consistent with established protocols.
- Implement and maintain job aides (desktops) and policy documents for pharmacy specialist functions and programs.
- Ensure appropriate preparation and distribution of comprehensive medication reconciliations through pharmacy specialist processes and IT team projects.
- Lead implementation of actions needed to improve performance based on performance reporting consistent with defined expectations.
- Conduct routine one-on- one meetings focusing on integrity and productivity assessments for the pharmacy specialist team
- Deliver productivity reporting results for daily, weekly, and monthly assessments, as defined.
- Work closely and cooperatively with all pharmacy team members. Serve as a mentor to orient, train, and assist pharmacy specialist staff and assess pharmacy specialist staff operational. progress towards individual, department, and company goals.
- Collaborate with MH interdisciplinary teams to assist with member medications needs.
- Complete projects as assigned by SVP and Pharmacy Director of MTM & Pharmacy Performance to drive health outcomes.
Position Requirements
- 5+ years' experience in and knowledge of pharmacy services and operations, technician functions associated with pharmacy services (MTM, Medicare and Medicaid benefits) as well as quality and established organization productivity standards.
- College degree preferred, not required
- Interpersonal skills to successfully interact with coworkers, medical practices, and others.
- 2+ years working on and leading operational teams, ideally within the healthcare or service industry; experience with training and coaching staff is desired; experience in HR coordination and onboarding roles such as trained staff on appropriate processes and procedures with respect to department protocols and HIPPA regulations.
- 2+ years team building experience or comparable education
- 3+ years' experience with Microsoft Outlook, Word, Excel, and PowerPoint preferred
- Excellent presentation skills
- Experience working in high-growth environment preferred
Benefits
- Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care
- Comprehensive medical, dental, vision and life insurance
- Flexible paid leave and vacation policy
- 401(k) plan with matching contributions
About Monogram Health
Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram's innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.
At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
