Pharmacy Technician / Advocate

Huge growth opportunity and autonomy for candidates with excellent customer service and patient care focus. Make an impact you can see!

Rescrybe is dedicated to lowering medication cost and optimizing medication regimens. We are a startup company with large potential to grow rapidly. As we grow, we will need a variety of positions and skillsets that will lead to many different opportunities for growth and experience that you will not get anywhere else.

This is a 100% remote full-time hourly position with flexibility in hours.

Pay

• $18-$26 per hour
• Quarterly performance bonus

Benefits

• Paid vacation time
• Paid holidays
• Paid sick time
• Flexible schedule
• Growth opportunity

Responsibilities

• Provide high touch member and provider customer service via inbound and outbound calls, emails, and chat
• Introduce our program to members and collect pertinent information
• Assess eligibility for Patient Assistance Programs and assistance to members throughout application process
• Collect prescription information from doctor's offices via phone and fax
• Accurate and detailed tracking and documentation in CRM platform
• Persistent tactful follow up with patients and doctors’ offices
• Vendor coordination and communication across different platforms
• Enter prescription information into pharmacy platform
• Create and send accurate invoices
• Triage to a pharmacist for clinical issues
• Proper HIPAA compliance and handling of Protected Health Information (PHI)
• Additional tasks as needed

Skills and Qualifications

• Excellent communication and team skills
• Excellent customer service and response
• Adaptability and comfort with change
• Eagerness to spend your days speaking with patients on the phone, via email, and through chat
• Problem solving and critical thinking
• Proactiveness to create better workflows and member experience
• Detailed oriented to ensure your work is accurate and documented correctly
• Capability to use Microsoft Office and GSuite products (excel, Gmail, word, etc.)

Requirements

• Previous experience in pharmacy or in a patient facing role involving medications
• Stable high-speed internet with a private efficient space to work

Preferences

• Previous Health Plan or Pharmacy Benefit Manager experience
• Experience with Patient Assistance Program applications

Start Date

• As soon as possible

Instructions

• Please apply with a resume/CV and a cover letter