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Form of workJob Description
Bilingual Pharmacy Technicians
Rx relief is seeking various Bilingual Pharmacy Technicians to work in a Call Center pharmacy setting to work remotely. We are looking to fill this position quickly!
Pay / Benefits / FAQs for the Pharmacy Technician position:
Pay: $19.00 - $23.00 per hour - Depending on experience
Benefits: https://www.rxrelief.com/benefits/
Employee resources: https://www.rxrelief.com/employee-resources/
FAQs: https://www.rxrelief.com/job-seeker-faqs/
Bilingual Pharmacy Technicians
Job Specifics and Requirements:
-Must be able to work remotely
- Must be bilingual in Spanish
-Must have a valid, clear and active Pharmacy Technician license in any state
-High School Diploma or equivalent
-2+ years of recent Pharmacy Technician experience in a retail setting preferably in a Call Center setting
-Background and Drug Screening
-Health Screening required
Bilingual Pharmacy Technicians
Responsibilities:
- Interact directly with patients related to new prescription and refill requests, shipment status, billing issues, demographic updates, payment inquiries and general questions
- Responsible for maintaining productivity and quality standards, along with legal and company compliance
- Track and triage all coverage determination requests for approval
- Manage difficult or emotional patient situations: Respond promptly to patient needs and service requests, accept feedback to improve service, meet commitments
- Display excellent communication skills
- Make outbound calls to patients to collect shipping and billing information
- Field inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions, and troubleshoot any problems
- Operate pharmacy software in order to obtain patient and drug information, process prescriptions and perform other necessary functions in accordance with company policies, and state and federal regulations
- Manage prescription refill requests from patients and/or patients’ agents
- Initiate or accept verbal or electronic refill authorization from a medical practitioner or medical practitioner's agent, and record all refill information.
- Establish and maintain patient and clinic profiles
- Manage telephone calls from pharmacy and providers in a timely and courteous manner
- Maintain an understanding of all MMM/PMC clinical guidelines
- Provide all relevant clinical information of a CDR (Coverage Determination Request) to the Clinical Pharmacist for evaluation, as needed
- Adhere to all pharmacy-established procedures and guidelines
- Participate in quality and patient safety initiatives
- Perform any other job-related duties as assigned by the Pharmacy Supervisor.
- Ability to function with frequent interruptions, accept change and prioritize tasks efficiently when faced with competing demands
- Ability to understand the importance of, and respect the confidentiality of, all member information, per HIPAA guidelines
- Ability to establish priorities and accomplishing tasks in a timely manner
- Ability to work in a team environment to create solutions to problems
Bilingual Pharmacy Technicians
Work Schedule Available: Full Time
Monday - Friday (2 Saturdays/month) ; 6:00 am - 6:00 pm Pacific Time (Hours Vary)
