Pharmacy Director

WHO WE ARE
AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!
Does the idea of doing something that really makes a difference in people's lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?
If so, AIDS Healthcare Foundation is the place for you!
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
AHF's core values are to be:
• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What's Right
STILL INTERESTED? Please continue!
YOUR CONTRIBUTION TO OUR SUCCESS!
ABOUT AHF PHARMACY
Collaborative contributions by the PHARMACIST-PIC is essential to our success including working with various departments within Pharmacy as well as other divisions of AHF, our patients and partners. The skills discussed below are representative of the knowledge, experience and abilities that lead to our success together.
PHARMACIST-PIC contributes to AHF's mission by presenting a friendly smile, a helpful voice, a helpful attitude, to patients, clients and customers seeking services, information, requesting to transfer their prescriptions to AHF, filing grievances or complaints.
Providing a high level of clinical skills and knowledge in caring for our patients that helps our patients live a sustainable quality of life, be productive in society and improved health contributes to the success of AHF and our mission, also, contributes to society in general.
Within their duties of handling incoming calls, meeting and greeting patients in the Pharmacy they are problem solvers, providing a "helping hand" and provide a calming influence to patients that seem to be upset or in a stressful situation.
The PHARMACIST-PIC can enhance the experience of other AHF Pharmacy employees by being friendly and helpful and by offering to give them a helping hand when they need it. In addition, giving feedback to their manager about how service could be improved will allow the team member to enhance their contribution.
The PHARMACIST-PIC adds consistent value to the AHF Pharmacy Team by adapting to various situations with ease and by being flexible.
SKILLS THAT CONTRIBUTE TO OUR SUCCESS
A PHARMACIST-PIC's superior telephone communication skills, interpersonal skills, customer friendly attitude, motivation to provide outstanding customer service, proactively assisting patients solve various issues and problems related to receiving service from the AIDS Healthcare Foundation, are the essence of your contribution to our Mission.
A PHARMACIST-PIC's understanding of HIPAA and AHF Standards for confidentiality, client anonymity, along with the AHF Pharmacy Compliance policy and procedures, assures our patients and clients that AHF and AHF Pharmacy are trusted partners in their overall care and quality of life.
Maintaining a neat and clean personal appearance, assisting with the training of others in the workflow and overall services of AHF and AHF Pharmacy contributes to an efficient and error-free work place. Additional contributions such as assisting in the development and implementation of new systems and procedures, becoming "HIV Knowledgeable", becoming cross-trained in all aspects of the pharmacy operations and accepting assignments on a rotating basis, are all important contributions to our success.
Performing as a supervisor, is essential in maintaining a consistent level of service expected by our
CONTRIBUTION PROFILE
Pharmacy Director-Practice Site (Pharmacy)
Your general Contribution to Our Success

• Works in an innovative environment that strives to improve, develop, and , implement new systems and processes that help ensure AHF maintains and improves our cutting-edge services to enhance the lives of our patients.
• Collaboration with colleagues and team members provides excellent opportunities to make contributions to the success of AHF by sharing ideas, learning from others, training and networking.
• Attending various internal and external meetings that may be assigned, conferences, training, AHF and community events are all ways you can grow and provide value added contributions to AHF.
• The Practice Site Pharmacy Director position provides valuable contributions to all locations by helping to bring "best practice" ideas, as well as providing consistent application of process, procedures and policy throughout the organization.

contributions include the following principles of conduct

• Follow AHF's Mission and live the Core Values in your daily work.
• Provide high quality, skilled, and competent care.
• Offer courteous, compassionate, reliable services to all.
• Conduct yourself with professionalism, honesty, and integrity.

A CUSTOMER SERVICE CREED IS A MAJOR CONTRIBUTION
Prompt/Ready***Friendly/Caring***Helpful/Knowledgeable
A BUSINESS PHILOSPHY CONTRIBUTION IS ESSENTIAL FOR SUCCESS IN THIS POSITION
Mission driven ** Fairness ** Learning ** Hands-on ** Accountability ** Tenacity
CONTRIBUTIONS OF STRONG CUSTOMER SERVICE IS A MUST

1. Things to keep in mind about the Client Experience

• It's a collaboration across all business lines. We all own the Client Experience
• You know your clients, patients and communities better than anyone
• Regardless of what business line you work in, the client sees us as AHF.
• The Client Experience is a journey
• The goal is to gain a commitment to service, not compliance.

1. Client Experience Best Practices

• A warm welcome and a positive first impression.
• Demonstrate care by actively listening and have a genuine interest.
• Maintain strong relationships and ongoing commitments and go above and beyond to leave a lasting impression.

EMPLOYEES' CONTRIBUTIONS TO SUCCESS ACKNOWLEDGEMENT

1. I have read the contribution profile and agree to its contents.
2. I have read the job description (a separate document) and agree to its contents.
3. I understand that the Scope of Practice and Responsibilities found in the AHF Pharmacy Policy, Procedures and Training manual, further defines this position.
4. I understand that "AHF One Team" means that I may be assigned, on a temporary basis, to another AHF department, based on need, as determined by AHF Management.
5. I understand that I must take rest and lunch breaks, as required by AHF, local, state and federal regulations and laws.

AHF Commitment
We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.