Pharmacy Client Operations Consultant

Pharmacy Client Operations Consultant
Remote in ID, OR, WA, UT
Primary Job Purpose
The Pharmacy Client Operations Consultant manages sales support functions necessary to sales productivity. These include sales operations and account management planning, communications, product development operations, sales team training, reporting, and coordinating the implementation of pharmacy programs and products. Identify areas and processes for improvement which will directly enhance the customer experience and driving those improvements through implementation Responsible for the productivity, efficiency, and effectiveness of the assigned sales organization. The position reports to the Manager of Pharmacy Client Operations and assists the Sales and Account Management Team. The position works closely with all internal stakeholders and cross-functional partners to ensure the appropriate objectives and priorities are enabled within the sales organization supported.
General Functions and Outcomes

• Works closely with sales management to inspect sales and account management process quality and prioritize opportunities for improvement.
  
• Triage and provide first touch resolution to client issues. Quickly and accurately assess inquiries in order to understand the customer needs.
  
• Communicate with a variety of external and internal customers regarding benefits, eligibility, and other information.
  
• Works cross functionally with other departments to coordinate sales operations efforts, identify cross-functional sales process improvements, and implement sales optimization efforts.
  
• Implements enabling technologies, including CRM, to field sales teams.
  
• Monitors the assigned sales organization's compliance with required standards for maintaining CRM data.
  
• Manages Pharmacy Client and member communications processes.
  
• Supports the development, production and coordination of the distribution of pharmacy customer communications and correspondence.
  
• Manages the implementation of pharmacy products and programs.
  
• Effectively coordinates with Cambia implementation teams to ensure effective and efficient implementation processes.
  

Minimum Requirements

• Demonstrated ability to lead all sales and account management operations, implementation, and activities within pharmacy.
  
• Demonstrated ability to effectively manage cross-functional and interdepartmental communications and communications processes.
  
• Comprehensive knowledge of health insurance and pharmacy benefits, including sales processes, terminology, operational flow and data requirements.
  
• Thorough knowledge of pharmacy products and the ability to educate members and potential members.
  
• Demonstrated ability to collaborate with individuals, teams, and cross-functional partners.
  
• Ability to managing multiple, complex projects simultaneously including acting as product owner, project manager and trainer for new and existing systems and products.
  
• Demonstrated ability to use MS office products and other corporate software. Prior experience in report preparation, ability to analyze and review statistical data and write concise relevant communications.
  
• Demonstrated ability to assist with the proposal process, including implementing and supporting RFP data management solutions.
  
• Ability to consistently manage and coordinate the production of high-quality initial proposal materials.
  
• Demonstrated aptitude in process improvement & innovation.
  
• Ability to seamlessly and effectively onboard and integrate new Pharmacy Clients and new pharmacy programs and products.
  
• Demonstrated analytical ability to identity problems, develop solutions and implement a chosen course of action.
  

Normally to be proficient in the competencies listed above
The Pharmacy Client Operations Consultant will have a Bachelor's Degree in Business and/or Marketing or an Associate's Degree in Business or Marketing. Additionally, 4+ years of experience in sales, pharmacy support, or equivalent combination of education and experience.
Required Licenses, Certifications, Registration, Etc.
Certified pharmacy technician preferred.
#LI-Remote
The expected hiring range for a Pharmacy Client Operations Consultant is $68,000 - $82,800 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 10%. The current full salary range for this role is $68,000 - $94,000.
Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:

• medical, dental, and vision coverage for employees and their eligible family members
  
• annual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)
  
• paid time off varying by role and tenure in addition to 10 company holidays
  
• up to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)
  
• up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)
  
• one-time furniture and equipment allowance for employees working from home
  
• up to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.
  

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.
If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.