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Form of work
SalaryIntroduction
The Finance Applications Lead is a contractor position responsible for providing support to Finance applications and key finance business partners under the ‘IT Applications” group within IT department.
The focus for this role is to provide day-to-day support for internal customers and end users on key systems and take an active role in working on or leading Business Systems projects.
The successful candidate will be able to follow procedures and directions from the respective Application Owners and Management. This position will be remote.
We look for an enthusiastic, friendly person who values teamwork and customer support.
The Applications Specialist will be expected to handle the following:
- Provide User Management (onboarding/offboarding), gathering new requirements, troubleshooting and Training end users for the Concur Expense Management system
- Provide User Management (onboarding/offboarding), gathering new requirements, troubleshooting and Training end users for the Coupa Business Spend management system
- Provide User Management (onboarding/offboarding), gathering new requirements, troubleshooting and Training end users for the Dynamics-GP and NetSuite ERP systems (migrating from GP to NetSuite)
- Be the Primary Support asset and System Administrator for the above-mentioned applications
- Assist Application Owners in project-based work such as gathering any business requirements, including prototyping solutions, testing, UAT and Training
- Prioritize, schedule meetings, and complete IT support requests in a timely and efficient manner, including documenting all the steps/resolution in the corresponding request/ticket
- Follow established IT policies, procedures to support the applications
- Develop application specific procedures, materials, and support guides
- Provide exceptional customer service and tech support to on-site and field incoming IT requests via ITSM ticketing system.
- Triage and escalate issues to G&A director that need immediate actions related to access and security (Sensitive).
- Support Global users with ticket requests
Specific Skills and Characteristics
1. Take initiative to research and escalate to appropriate IT Application Owners
2. Is friendly and approachable.
3. Is detailed oriented.
4. Ability to articulate problems and issues
5. Ability to troubleshoot issues and work independently with minimal direction.
6. Self-motivated with high degree of initiative and excellent follow-up skills and problem-solving skills.
7. Good communication and documentation skills
- 3-5 years minimum experience in the Information Technology field.
- 3-5 years of supporting financial applications as a Support specialist
- Strong knowledge of Finance processes and applications (degree in Finance or Accounting preferred, but not required)
- Experience in any/all of the applications or relevant SaaS platforms (ex. Coupa BSM, Dynamics-GP ERP, NetSuite, Concur Expense)
Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
