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Form of workPosition Description Summary:
The Brands Associate is responsible for delivering sales and excellent customer service in designated stores. This position performs tasks on the sales floor or in a support environment. The Brands Associate takes pride in the Brand, is passionate about product and delivering a positive shopping experience in a service focused, well-maintained and friendly environment.
DUTIES AND RESPONSIBILITIES:
- Put the customer first at all times
- Provide memorable, highly personalized customer service through needs analyses and product recommendations.
- Offer customers promotional products and services
- Be able to resolve customer service issues and escalate as required
- Create and maintain good working relationships with fellow associates
- Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
- Efficiently and accurately conduct customer transactions on our POS
- Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
- Efficiently and accurately complete any required process controls (paperwork, etc.)
- Follow company policies and procedures and maintain a safe working environment
- Process all point of sale transactions in a friendly, quick, and efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures
- Successfully show consistent performance on quarterly selling observations
POSITION QUALIFICATIONS:
- Passion for and knowledge of the Brand and product category
- Demonstrated selling experience in a service oriented retail setting. Preference towards the store’s products
- Demonstrated ability to assess customer needs, upsell and make recommendations, preferably with prior knowledge of the product lines.
- Demonstrated ability to promote product, influence customers and work with a team in a fast service environment
- Significant interpersonal and relationship, demonstrated ability to stay up to date with industry products and services.
- Ability to work various shifts in a 7/365 team orientated environment
- Excellent customer service skills and an ability to communicate effectively using the English language
- Strong sense of personal pride
- Self-starter able to prioritize and handle various tasks simultaneously
- Capable of working in a team environment and committed to driving sales results
- Ability to adapt to changing priorities and unexpected situations
- Ability and willingness to accept and provide feedback
- Proficiency required in reading, writing, and mathematics
- Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
- Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
