PFS Collections Supervisor - Remote in West Coast

If you are located within West Coast (AZ, CO, CA, NV, OR, WY, WA, NM or UT), you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

In the role of medical PFS Collections Supervisor, you will lead a team that is responsible for contacting and consulting with payers, IPA’s and/or responsible insurances regarding the payment of hospital medical claims. Your role will include the selection and hiring of new team members, training of your team, and ensuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division.

This position is salary full-time (40 hours/week) Monday-Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm PST. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 4 weeks of paid training. The hours during training will be 6am to 2:30pm PST.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 20 Medical Collections Representatives
• Set priorities for the team to ensure task completion and performance goals for the team are achieved
• Coordinate work activities of team with other supervisors, managers, and departments
• Participate in the recruitment, training, and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
• Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews
• Identify and resolve operational problems using defined processes, expertise, and judgement.
• Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
• Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent experience
• Must be 18 years of age or older
• 4+ years Customer Service, Billing or medical Collection’s experience
• 3+ years of experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance
• 3+ years of Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment experience
• Ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work our normal business hours of 8:00am – 5:00pm PST. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

• 5+ years experience in hospital revenue cycle
• Experience with Microsoft Excel

Telecommuting Requirements:

• Reside within the state of West Coast (AZ, CO, CA, NV, OR, WY, WA, NM, UT) - in order to work PST hours.
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Proficient problem- solving approach to quickly assess current state and formulate recommendations
• Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience

California, Colorado OR Nevada Residents Only: The annual range for California / Colorado OR Nevada residents is $48,300 - $94,500 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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