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Form of workJob Description
Pet Grooming Salon Regional Manager
Promotes and ensures the efficient, profitable, and effective operations of a Multi-Unit Pet Grooming Salon (3) here in Orange County. Responsible for achieving targeted goals of the Grooming Salon including training, sales, gross margin, labor percentage, Voice of the customer/guest experience metrics, supply costs, staffing, guest satisfaction, and the salon's daily operations.
Ensures the health, welfare, and proper care of all live animals. Provides grooming services that align with the brand promise. Provides training, feedback, and coaching for Pet Stylists, and all other salon partners. Ensures the safety of both salon partners and pets in our care. This job is composed of a variety of different tasks that may be covered by Sydnee’s Pet Grooming’s operational standards, policies, and procedures.
KeyAccountabilities
Must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.
Pet Parents and their Pets:
Ensure the safety, health, and well-being of animals by following Sydnee’s Pet Grooming’s standards, policies, and procedures. Exhibits a high level of interest in animal welfare. Follow pet parent’s instructions and/or Breed Profiles/Standards when clipping or trimming an animal’s coat. Provides courteous service to all guests by utilizing INTENT behaviors in the salon. Review guest experience surveys & results with the General Manager and work with salon staff to develop action plans.
Salon & Store Partners Training:
Professionally manages and performs grooming services including brushing, bathing, ear and teeth cleaning, expression of anal glands, haircuts & trimming nails. Directly supervises all other Grooming Salon partners. Assists the General Manager in recruiting and hiring Grooming Salon partners, and develops a team focused on building long-term guest relationships. Identifies and communicates all situations and/or conditions that negatively affect the Grooming Salon to the General Manager and/or Leader on Duty. Applies a talent management skill set within the scope of recruiting, hiring, training, work scheduling, coaching, safety procedures and succession planning. Partner experience focusing on the health & wellness of both the pet and the partner.
Salon Operations:
Supervises the daily operations of the Grooming Salon. Review all grooming partners’ paperwork(s) daily to ensure the proper sales are recorded on each pet and salon partner before turning it into General Manager. In partnership with the General Manager, orders supplies as necessary for the Grooming Salon and properly maintains clippers, blades, and other hand tools required to perform grooming services. Assists with building the grooming business (IE: Reminder calls, Greeting guests on the sales floor and or during vaccination clinics or dog training sessions to promote grooming services). Adheres to and promotes established safety procedures and maintenance of a clean, safe, and healthy environment for store partners, guests, and animals. Interacts professionally and effectively through verbal and written communication with internal and external partners and guests. Ensures that the salon is staffed and properly trained to offer grooming services during all hours of operations. Work with the General Manager on proper scheduling within the salon, including days, evenings, and weekends Meet grooming sales projections, control payroll and expenses to meet the target, maintain daily and weekly records, schedule guest grooming appointments, and assist in the preparation of bi-weekly work schedules. Analyzes reports to assess the state of the business and develops action plans to improve where needed to achieve targets and goals. Performs activities to maintain a knowledge and understanding of Store Sales, performance, and data.
Nature of Supervision:
General instruction and functional guidance is provided on some, but not all tasks. For the most part, daily responsibilities will be carried out with little or no direct interaction with the supervisor.
