Personal Service Coordinator/Case Manager Iii - Bilingual Preferred

Turning Point of Central California, Inc.

WE EXIST TO SERVE PEOPLE IN NEED.

Turning Point of Central California, Inc. was founded in 1970. For over 50 years now, we have been transforming lives across the state of California. From Mental Health to Community Corrections, Children’s Services, Housing Programs, Recovery Services, Substance Abuse Disorders & more; we serve people in need. Our desire is to see individuals reach their full potential, and create lasting change that will stand the test of time.

POSITION:

Personal Service Coordinator/ Case Manager III

PROGRAM:

Sunrise

WEBSITE:

https://www.tpocc.org/sunrise

The Sunrise Programs mission is to provide comprehensive mental health care services to adults referred by Fresno County Department of Behavioral Health who live with mental health and co-occurring disorders. With a “Whatever It Takes” attitude, Sunrise staff strives to empower our consumers to achieve self-sufficiency and independence utilizing wellness and recovery and strength based principles. Our services are transitional in nature and include providing resources to our consumers by listening, motivating, advocating, teaching, and offering support in the most respectful way possible.

LOCATION:

3855 N. West Ave., Fresno CA 93705

HIRING MANAGER:

Hugo Guzman, Supervising PSC

PHONE:

(559) 334-6433

BASE PAY:

Monolingual: Class 125 ($19.71 – $25.94/hour)

Bilingual: Class 130 ($20.72 - $27.26/hour)

STATUS:

Full-Time, Hourly, Non-Exempt

ACCEPTING APPLICATIONS:

Until Filled

AVAILABLE:

Immediately

Company Benefits:

• Competitive compensation package
• Company paid benefits package including medical, dental and vision and many other voluntary benefits
• 403b Tax Deferred Annuity Retirement fund
• 401a Pension Plan fund
• Term life insurance
• Employee Assistance Program (EAP)
• On the job training including paid professional development and career development
• Rewarding work environment with excellent opportunities for career growth
• Excellent work/life balance including generous vacation and holiday pay
• Meaningful relationships with your co-workers and the individuals we serve
• Family-oriented environment
• Mileage reimbursement for travel
• Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program
• Regular work schedule (Monday through Friday, 8am - 5pm) No nights or weekends!

We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.

JOB SUMMARY

The Personal Service Coordinator/Case Manager III reports to the Supervising Personal Service Coordinator and will assist clients at the office setting as well as in the community to accomplish daily living tasks to enable them to continue to live in the community as well as support the client in increasing independence in carrying out daily living tasks. 

ESSENTIAL JOB RESPONSIBILITIES

1. Under the supervision of the Supervising Personal Service Coordinator, assist in the accomplishment of the case management plan with clients by screening, evaluating, identifying, and implementing specific case management activities as identified in the Individual Service and Support Plan (ISSP) to support clients in achieving their goals.
2. Maintain appropriate case recording documentation as per the Rehab option Medi-Cal guidelines, case recording, and other contract guidelines.
3. Attend weekly supervision meetings with the Supervising Personal Service Coordinator.
4. Provide direct services, including case management, to clients. Such services may include group counseling, individual, and or other forms of direct service as outlined in the Individual Service and Support Plan (ISSP) and Plan of Care.
5. Maintain and submit all documentation and billing as it relates to client services in a timely fashion.
6. Plan, coordinate, and facilitate services for Severely Mental Ill (SMI) clients.
7. Screen and evaluate potential clients for the identification of case management, rehabilitation, residential, and other services and activities.
8. Maintain good working relationships with clients, coworkers, governmental representatives and any others with whom the agency is transacting business and relate to them in a professional manner.
9. Communicate closely, in a systematic fashion, with agencies and significant others involved in the rehabilitation of clients.
10. Provide the Supervising Personal Service Coordinator with timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of clients or employees.
11. Will drive on company business and transport consumers as needed.
12. Think and act quickly and efficiently in emergencies.
13. Complete the minimum 40 hours training annually per Turning Point training requirements.
14. Comply with all Turning Point Safety policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, clients and others.
15. Punctual and regular attendance is an essential responsibility of each employee at Turning Point. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.
16. Other duties as assigned by the Supervising Personal Service Coordinator. Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

ESSENTIAL JOB REQUIREMENTS

1. A Bachelor’s Degree from an accredited or regionally approved college or university in the area of social work, psychology, vocational rehabilitation, criminal justice, or a related field.
2. A minimum of one (1) year of experience in the management of rehabilitation for difficult to serve families with barriers to successful independent community life.
3. Knowledge of best practices regarding the treatment of clients with Severe Mental Illness (SMI) and Dual-Diagnosis individuals.
4. Communicate effectively in written and spoken English.
5. Work effectively with diverse ethnic, cultural, religious, socioeconomic, and professional groups of people.
6. The ability to be trained and certified in CPR and first aid.
7. Ability to operate within Electronic Medical Records (EMR) system.
8. Ability to work all scheduled shifts as needed.
9. Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint, Office 365, Teams, Zoom and other communication/meeting platforms.
10. Possess a valid driver’s license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required. 
11. Ability to pass a criminal background check.
12. Ability to pass a pre-employment physical, drug screen, general physical, and TB test.
13. Must maintain good relationships with current, future and past employees, co-workers, vendors, third party administrators, and others with whom the Agency is transacting business, and relate to them in a professional manner.

ESSENTIAL JOB REQUIREMENTS FOR BILINGUAL SKILL

1. Communicate effectively in written and spoken Spanish.
2. Required ability to communicate effectively with monolingual Spanish speaking clients and families for all clinical purposes.
3. Assist with phone calls for Spanish speaking clients.
4. Required to provide language translations for case managers and Physicians on a periodic basis.
5. Minimal adequate competency in the Spanish language as evidenced by successful passage of the TPOCC Spanish Competency Test.
6. Other translation tasks as required.