Personal Health Assistant (Pha)

Personal Health Assistant (PHA)-Job Description

Reports to: Director of My Personal Health Assistant Service

Schedule: Monday-Friday

Position Description:

Personal Health Assistants are trained and qualified with the resources to engage, educate, and assist members on their healthcare journey. To answer questions about MyPHA services and employer-specific insurance and benefits.

As a PHA, you must have a strong desire to promote well-being by initiating outreach to the employees (members) of our client companies as a part of their employer benefits. You will work closely with members to promote their engagement in the MyPHA service and other wellness programs offered by their employer by conducting outreach calls. Most of this role will involve phone interaction with members.

• Increase continuity of care by helping member manage relationships with all care providers, transition-in-care, referrals, employer-sponsored benefit providers, and community resources
• Connect members with relevant employer-sponsored benefit providers and community resources, with the goal of enhancing member health and well-being, increasing member satisfaction, and reducing health care costs.

Once you join our team, you won't want to leave! We reward our team for the excellent service they proved. See some benefits we offer:

• Health and Retirement benefits
• Paid Holidays
• Lunch and Learns (Lunch provided)
• Incentive Opportunities
• Team Building Events (Lunch provided)
• Continuing Education
• Developmental and growth opportunities

Our employees' well-being is important to us. We also offer:

• Flexible work schedule
• Employee Assistant Program
• Remote work
• Paid responsible time off

Essential Duties and Responsibilities

• Promote timely access to appropriate care
• Increase utilization of preventive care
• Reduce emergency room utilization and hospital readmissions
• Increase health literacy through culturally and linguistically appropriate education
• Create and promote adherence to a care plan, developed in coordination with the member, primary care provider, and family/caregiver(s)
• Serve as the point of contact, advocate, and informational resource for members, family/caregiver(s), care team, employer-sponsored benefit programs, and community resources
• Meet assigned individual metrics (outreach, engagement, and client retention/satisfaction)
• Attend all MyPHA/PHA training courses/webinars and meetings
• Provide feedback for the improvement of the Care Coordination Program
• Additional duties may be assigned based on company needs
• Follow Telecommute Policy

Education/Experience

• Bachelor’s degree is preferred
• 2-3 years’ experience in healthcare or community resource settings
• Proficient in Microsoft Outlook and Microsoft Office (Word, Excel, PowerPoint)
• Highly organized with ability to keep accurate notes and records
• Strong written and verbal communication skills
• Bilingual in Spanish is desirable

Special Skill Requirements

• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal, and nonverbal
• Demonstrates a positive attitude and respectful, professional customer service
• Follows HIPAA guidelines and regulations
• Proactively acts as member advocate, responding with empathy and respect to resolve member and family concerns, and recognizes opportunities for improvement in resolving member concerns
• Proactively seeks and continues self-education to improve professional skills

Job Type: Full time

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Healthcare: 2 years (Preferred)

Language:

• Bilingual - Spanish (Preferred)

Location:

• Dallas-Fort Worth, TX (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: Remote