Personal Cruise Consultant

DUTIES AND RESPONSIBILITIES:
Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.

Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.

Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.

Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.

Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
Participates in department approved mass e-mail campaigns targeting specific guests' profiles.

Perform other job related functions as assigned.

EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.

EXPERIENCE: Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.

KNOWLEDGE AND SKILLS: Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries. Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Adherence to strictly enforced dress code required.

The salary range for this position is: $28,808 plus individuals may be eligible to participate in the company's Sales Incentive Plan. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

For the Individuals residing in Flagstaff, Arizona the Salary range for this position is $34,944 plus individuals may be eligible to participate in the company's Sales Incentive Plan.

To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Compensation package:

• Bonus opportunities
• Commission pay

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Have you ever worked for Norwegian Cruise Line, Oceania Cruises, or Regent Seven Seas Cruises?
• Please note this is a Remote position. The hours are M-TH 11am-8pm MT and F 9am-6pm MT. Additional hours and weekend availability are expected. Would this work for you?
• We are exclusively hiring in Arizona. Do you currently reside in the state of Arizona?

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Required)

Work Location: Remote