Personal Concierge (Full-Time) - Waldorf Astoria Washington Dc

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D. C. on Pennsylvania Avenue, as a
Personal Concierge
on the Front OfficeTeam!

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC - reclaiming its position as one of Washington, D. C.'s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.'s most consequential events, groundbreaking meetings, and unforgettable experiences.

• Classification:
  Full-Time
• Shift:
  Various - must be available to work weekdays, weekends, and holidays.

Want to learn more?
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What will I be doing?

As a Personal Concierge, you will oversee all office administration at all stages of a guests stay. Ensure that incoming guests are proactively assigned according to requests. Provide prompt and courteous service to meet Hilton's high standards of quality. You would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be performing the following tasks to the highest standards:

• Coordinate and respond to all guest requests by assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.
• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
• Provide a warm and personal welcome experience to guests to give them a sense of "we've been expecting you.” Communicate with other departments through discrete radio communication with the valet, doorperson,bellperson and front desk staff.
• Process and deliver messages for guests
• Retrieve mail, small packages and facsimiles for guests as requested
• Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
• Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Register VIP guests, as needed
• Escort the guest to their room/suite, and provides an orientation of the room/suite's services and amenities offered.
• Review and confirm all guest requests to ensure accuracy, and communicates all appropriate changes as needed.
• Promote Company marketing programs and distribute printed materials, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage -for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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