Personal Care Manager

Basic Responsibilities and Duties:

•  Develops, interprets and follows established objectives, policies and procedures.
• Plans service assignments, establishes operational priorities and strives to optimize the utilization of all resources.
• Makes sound decisions that recognize the essential elements of a problem, and acting within the limits of authority, takes steps to prevent or minimize a recurrence of the problem.
• Continuously analyzes and evaluates results and develops approaches to improve performance/achievements.
• Acting within established areas of authority and following prescribed administrative procedures and policies, makes sound and effective budgetary decisions.
• Initiates corrective actions to ensure desired outcomes(s), whenever necessary and within the limits of authority, or seeks the necessary approval to achieve positive results.
• Keeps informed of current developments, trends and practices that pertain to overall success of the program’s goals and objectives.
• Serves as active member of Resident Services Management Team in process review, development, coordination, and management.

• Working within established areas of authority, develops and recommends strategies/tactics to ensure the success of the program.
• Hires competent staff and actively oversee their performance.  Provides supervision to Personal Care staff members, ensuring proper, effective and efficient delivery of services, appropriate staffing levels and distribution of work, and that staff is skilled and knowledgeable in service delivery, processes, and operations.
• Oversees the orientation process for new hires and works closely with Personal Care coordinator for both resident services and staff orientation and staffing levels.
• Helps to ensure the cleanliness, safety, and maintenance of the overall resident environment and that operations, processes and practices are in accordance with established quality standards, working closely with other departments as needed.
• Ensures timely and effective response to resident service requests and inquiries. 
• Creates resident service plans. 
• Develops and maintains daily resident schedules in accordance with regulations to ensure services are provided on a timely basis and caregiver to client ratios are appropriate.
• Oversees coordination and prepares all billing for Personal Care and housekeeping services.
• Provides orientation for new residents.
• Helps coordinate and participates in care plans at both Gidwitz and the Friend Center
• Communicates regularly with nursing staff on resident status and staffing needs/issues.
• Coordinates with administration and private duty caregivers to ensure compliance with Weinberg Community’s rules and regulations.
• Coordinates with housekeeping to ensure that the highest quality services are provided to residents.
• Annually completes regulatory requirements for dementia and cognitive deficit training.
• Coordinates with case manager for community care programs as needed to ensure appropriate services in place.
• Works with Leasing office to coordinate services for time of move in.
• Rotates in the Manager on Duty weekend rotation.
• Helps to educate families on services available to residents living at Weinberg.
• Must be flexible with day-to-day workload.  
• Other duties as assigned.

Qualifications:

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in related field required with documented course work in dementia care;
• Master’s degree preferred.
• Minimum 2 years' experience, supervisory in nature, in related aging/elderly services management field, in diversified integrated residential services, senior housing facilities, assisted living, health care and/or community health services, therapeutic activities management, or similar capacity.
• 1+ year experience working with elderly population with dementia and/or Alzheimer’s.
• The position requires sensitivity, flexibility and the ability to work both independently and as a contributing team member. Must be well organized and able to readily adapt to change and to dynamic project development.
• Computer skills including MS Office.

Other Qualifications:

Some local travel required.

Customer Service:

Displays behavior that creates a customer service culture at CJE by understanding the needs of our clients and customers and demonstrating a strong bias toward service, quality and customer satisfaction.

CJE SeniorLife Leadership Competencies

To perform the job successfully, managers should demonstrate the following leadership competencies:

Attracting, Assessing, & Developing Talent—Attracts, assesses, and develops highly effective staff with diverse capabilities; manages current job performance as well as long-term career potential of others; provides constructive feedback and guidance; directly and promptly addresses performance issues; develops and implements plans for employee/leadership development and diversity.

Customer Orientation—Understands who our customers are, how they are motivated, and their needs and challenges; demonstrates a strong bias toward service, quality, and customer satisfaction.

Business & Marketing Acumen—Has a strong business and marketing orientation; understands the meaning and implications of key financial indicators; assesses the financial implications of decisions; evaluates business and marketing options and how the strategies and tactics work in the market.

Driving Results—Assigns clear authority and accountability; directs change; monitors results using metrics and benchmarking; ensures compliance with policies and regulations; stays the course from start to finish; does not confuse effort with results; separates what is important from what is not; tackles problems directly.

Strategic & Visionary Thinking—Anticipates future trends and directional shifts in the relevant marketplace; has a clear vision for the future; foresees obstacles and opportunities; generates breakthrough ideas; constructs competitive strategies.

CJE Values

All staff should demonstrate the CJE Values in their behaviors and work practices.

Respect—We recognize, honor and acknowledge the inherent value of each person for their wisdom, their culture, their background and their unique history.

Advocacy—We encourage public policy which will benefit our clients by educating ourselves and the community.  Furthermore, we give voice to our clients needs and facilitate a positive action on their behalf.

Compassion—We treat everyone with caring, sensitivity, understanding, and supportive responsiveness.

Intention—We approach our work and each task with mindful consideration as to what we are doing and why we are doing it, as individuals and as an agency.

Accountability—We are responsible individually and as an Agency for honest, accurate work and interaction with others.  We plan strategically and provide measurable quality care with clear fiscal and ethical responsibility.                

This position has responsibility for HIPAA compliance in the execution of duties as well as for assuring that subordinate department members are HIPAA trained and compliant.