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SalaryMidFirst Bank is seeking energetic individuals with excellent communication skills who enjoy helping others in a team-oriented, Contact Center environment. Personal Bankers are responsible for handling a wide variety of calls regarding banking products and services. The successful candidate will be responsible for handling new and existing customer inquiries while providing quality service to our customers in an enthusiastic, responsive and articulate manner.
Individuals are required to work rotating weekends which include Saturday and Sunday.
Shift differentials are available for certain hours:
$5.00/hour for Monday through Friday from 6pm - 9pm p.m.
Saturday's from 1pm to 6pm and Sunday from 12p to 4p.
Position Requirements:
Candidates must possess PC skills with the ability to toggle between multiple systems, good typing skills and a solid history of customer service to include handling escalated, in-depth and detailed conversations.
Previous experience in a customer service or call-center environment is preferred.
Preferred Skills:
- Knowledge of banking products and procedures are a plus.
- Typing test required 30 wpm.
- Bilingual (fluent verbal and written Spanish) skills are a plus.
- Bilingual assessment required/If passed additional $2.00 per hour.
Some of the many reasons to join our team include:
- Comprehensive compensation package-medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
- On the job training
- Friendly business casual atmosphere
Eligible for a Sign on Bonus:
Non Experience
$750, less applicable taxes
With Experience
$1,500, less applicable taxes
- Eligible for an Anniversary Bonus after (1yr- $1500 & 3yr- $5,000) less applicable taxes
Experience
Preferred- Bilingual Skills - English & Spanish
Education
Required- High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
