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Form of workSummary
We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment or selection process is intended for any discriminatory purposes.
Pay
This position is an exempt position at pay grade 209.
Attendance
Non-rotating 40-hour work week, Monday - Friday, 8:00 am - 5:00 pm; must be available to work additional hours as needed.
Who May Apply?
All persons legally authorized to work in the United States.
Overview
The Permit Supervisor will be responsible for the daily operations of the permitting team. The Supervisor will research, review and analyze the effectiveness and efficiency of existing processes and procedures.
Responsibilities
• Monitor the daily workload of the permitting team
• Ensure all walk-in, call-in, electronic and other customer needs are met in a timely and correct manner
• Responds and resolves internal and external customer complaints when Senior Permit Technician is unable to resolve
• Act as second approver for customer complaint solutions
• Serves as the liaison between Development Services and other City Departments as needed
• Create reports and queries to manage information flows and provide management with actionable information for process improvement
• Develops and implements personalized training, with assistance from supervisors, for direct reporting team members with the goal of improving efficiency, accuracy, effectiveness, and overall customer service skills
• Acts as first in line to waive, adjust, or cancel fees as needed
• May be asked to perform other duties as assigned
Qualifications
• Requires an Associate's Degree (AA/ AS); or two (2) year technical certificate
• Minimum of four (4) years of experience; must include one (1) to two (2) years in a supervisory role
• A combination of education and pertinent experience may be considered
• ICC Permit Technician within six (6) months of hire
• IC Zoning Inspector within twelve (12) months of hire
• ICC Property Maintenance/ Housing Inspector within eighteen (18) months of hire
• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire
Other Information:
Benefits
The City offers an excellent benefit package that includes:
• Texas Municipal Retirement System - TMRS is a required retirement plan for all full-time employees. Each employee automatically contributes 7% of their total compensation. The City will match employee contributions 2 to 1 during retirement.
• Medical/dental/vision/life coverage for employees and their eligible dependents.
• Vacation - 88+ hours per year
• Personal leave - 40 hours per year
• Sick leave - 96 hours per year
• Voluntary 457b deferred compensation plan
• Ten (10) Holidays
• Flexible Spending Account
• City Employee Health & Wellness Clinic & City Employee Fitness Center
• Learning & Development Academy
• Tuition Reimbursement Programs
• Employee Recognition Programs
Basis of Rating
Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview.
Closing Statement
• Selected applicants must be able to pass a background investigation and a pre-employment drug test.
• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.
• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.
We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment or selection process is intended for any discriminatory purposes.
Pay
This position is an exempt position at pay grade 209.
Attendance
Non-rotating 40-hour work week, Monday - Friday, 8:00 am - 5:00 pm; must be available to work additional hours as needed.
Who May Apply?
All persons legally authorized to work in the United States.
Overview
The Permit Supervisor will be responsible for the daily operations of the permitting team. The Supervisor will research, review and analyze the effectiveness and efficiency of existing processes and procedures.
Responsibilities
• Monitor the daily workload of the permitting team
• Ensure all walk-in, call-in, electronic and other customer needs are met in a timely and correct manner
• Responds and resolves internal and external customer complaints when Senior Permit Technician is unable to resolve
• Act as second approver for customer complaint solutions
• Serves as the liaison between Development Services and other City Departments as needed
• Create reports and queries to manage information flows and provide management with actionable information for process improvement
• Develops and implements personalized training, with assistance from supervisors, for direct reporting team members with the goal of improving efficiency, accuracy, effectiveness, and overall customer service skills
• Acts as first in line to waive, adjust, or cancel fees as needed
• May be asked to perform other duties as assigned
Qualifications
• Requires an Associate's Degree (AA/ AS); or two (2) year technical certificate
• Minimum of four (4) years of experience; must include one (1) to two (2) years in a supervisory role
• A combination of education and pertinent experience may be considered
• ICC Permit Technician within six (6) months of hire
• IC Zoning Inspector within twelve (12) months of hire
• ICC Property Maintenance/ Housing Inspector within eighteen (18) months of hire
• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire
Other Information:
Benefits
The City offers an excellent benefit package that includes:
• Texas Municipal Retirement System - TMRS is a required retirement plan for all full-time employees. Each employee automatically contributes 7% of their total compensation. The City will match employee contributions 2 to 1 during retirement.
• Medical/dental/vision/life coverage for employees and their eligible dependents.
• Vacation - 88+ hours per year
• Personal leave - 40 hours per year
• Sick leave - 96 hours per year
• Voluntary 457b deferred compensation plan
• Ten (10) Holidays
• Flexible Spending Account
• City Employee Health & Wellness Clinic & City Employee Fitness Center
• Learning & Development Academy
• Tuition Reimbursement Programs
• Employee Recognition Programs
Basis of Rating
Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview.
Closing Statement
• Selected applicants must be able to pass a background investigation and a pre-employment drug test.
• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.
• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.
