Performance Improvement Consultant - Hospital Medicine

Scheduled Hours
40
Position Summary
Serve as a resource for improving operational processes and access to clinical care. Ideal candidate will be trained in process improvement methodologies and will have experience in the physician practice setting. Responsible for working collaboratively with clinical departments in defining access improvement projects, conducting data analysis, facilitating work-groups, and monitoring, tracking and reporting results that focus on in improved access to the clinical practice.
Job Description
Primary Duties & Responsibilities

• Assists clinical departments in identification of the process or operational area requiring redesign or improvement, develops project scope, charter and workplan, facilitates meetings to accomplish the identified tasks and documents project outputs.
• Leads project teams in conducting Performance Improvement and process redesign projects using appropriate analytic and facilitation techniques as the situation requires.
• Measures current organizational and process performance using a variety of qualitative and quantitative techniques including one-on-one user interviews, user workshops, surveys, observational studies and statistical analysis.
• Develops process maps of existing and future state processes using appropriate techniques and software.
• Structures and conducts best practice research, process analyses, benchmarking and performance baseline measurement activities.
• Improves the process using sophisticated methods such as design of pilots, FMEA, re-engineering, Six Sigma and Lean techniques.
• Develops models that analyze the financial and operational impact of proposed Performance Improvement initiatives.
• Utilizes key business skills to guide project leadership and team members in achieving the stated business objectives.
• Possesses a strong understanding of the change management issues associated with large scale change and provides solutions to manage change.
• Uses strong oral and written communications skills to effectively convey project
• progress and results to working groups and executive steering committees.
• Applies strong group and process facilitation skills in leading groups and individuals in challenging the status quo.
• Brings a strong understanding of the fundamental drivers of physician practice business performance to the table during project planning and execution.
• Provides consultation to clinical departments regarding performance/process improvement approaches and tools.
• Supplies knowledge of tools and trends from the healthcare quality industry and facilitates access to information and outside resources regarding implementation of six sigma methodologies.
• In cooperation with the Division Chief, Chair of the Quality & Safety Committee, Co-Chairs of the Patient Care Operations, Vice-Chief for Clinical Efficiency and Administrator provides support for hospitalists and clinical teams utilizing Lean methodologies.
• Spends majority of time on Performance Improvement/transformation projects and may spend a small portion of time filling other roles within the organization.

Preferred Qualifications

• Prior experience in Performance Improvement, quality, or management engineering.
• Strong data analysis, facilitation, organizational and communication skills.
• Experience in physician office practice setting a plus.
• Minimum Yellow Belt certified in Six Sigma.
• Customer focus and service quality orientation is essential.

Required Qualifications
Master's degree or a minimum of five years of experience in a clinical setting.
Grade
G15
Salary Range
$82,500.00 - $145,200.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.