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Form of workWith a career at CHR, you can look forward to a respectful workplace, an inclusive culture, and most importantly, a family. A career can mean different things at different workplaces. Apply now to see what it means to us and what it's like to work somewhere your voice is heard, your wellness is a priority, and your success matters.
JOB TITLE: Performance and Quality Improvement Specialist
EMPLOYMENT TYPE: Full-time; 40 hours/week
SCHEDULED HOURS: M-F 8:00AM-4:30PM
PROGRAM/LOCATION:CHR Support; Windsor, CT
PC#: 2198
ABOUT THE PROGRAM:
Leads performance, process and Quality Improvement efforts directed at continually improving care and service and advancing evidence-based practices across the organization.
DUTIES & RESPONSIBILITIES:
QUALIFICATIONS:
Education: General Experience: Bachelor's degree in healthcare administration, health sciences, business administration, industrial engineering, statistics or a closely related field and 3 to 5 years of experience in a similar role. Master's degree in a required field may be substituted for 1 year of general experience. Experience in health care settings, behavioral health field preferred. CPHQ, Lean / Six Sigma and Project Management experience preferred.
Experience:
WHY CHR:
*Many of the benefits listed above are available to all staff regardless of hours worked! Please note that some of the listed benefits may be subject to eligibility.
COMPENSATION*:
$70,581/annually min to $105,871/annually max, dependent upon experience
*Actual rates are determined at the time of offer and are based on relevant experience, as well as, adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)
CHR is committed to fostering an inclusive culture that respects differences and honors the experience of our diverse staff. We encourage women, members of ethnic minorities, LGBTQ+ individuals, people with (dis)abilities, and veterans to apply.
Take the first step to a meaningful career and apply to CHR today!
JOB TITLE: Performance and Quality Improvement Specialist
EMPLOYMENT TYPE: Full-time; 40 hours/week
SCHEDULED HOURS: M-F 8:00AM-4:30PM
PROGRAM/LOCATION:CHR Support; Windsor, CT
PC#: 2198
ABOUT THE PROGRAM:
Leads performance, process and Quality Improvement efforts directed at continually improving care and service and advancing evidence-based practices across the organization.
DUTIES & RESPONSIBILITIES:
- Leads Performance and Quality Improvement initiatives using varied Performance and process improvement methodologies and strategies based upon the project or initiative
- Acts as a change agent to promote organizational improvements and helps to support a culture of continuous Quality Improvement
- Implements highly reliable, consistent and standardized processes with outcomes that are measurable and sustained
- Effectively facilitates workgroups, managing and supporting teams through change efforts
- Works collaboratively across departments and with staff and managers at all levels to assess outcomes, identify opportunities for improvement and improve performance
- Works collaboratively with members of the Executive Team
- Effectively documents and analyzes current workflows and redesigns to improve processes and outcomes, and translates workflows into standard operating procedures for teams
- Acts as an internal consultant to coach, mentor and teach others in project management, lean and continuous improvement
- Analyzes data through various analytical tools
- Summarizes outcomes and presents findings, improvements, and ideas in a concise way, including through development of key performance measures and dashboards
- Tracks progress for Performance and Quality Improvement initiatives to ensure improvements are realized and maintained.
- Design and deliver training on agency Quality Improvement processes
QUALIFICATIONS:
Education: General Experience: Bachelor's degree in healthcare administration, health sciences, business administration, industrial engineering, statistics or a closely related field and 3 to 5 years of experience in a similar role. Master's degree in a required field may be substituted for 1 year of general experience. Experience in health care settings, behavioral health field preferred. CPHQ, Lean / Six Sigma and Project Management experience preferred.
Experience:
- Lean Six Sigma Green Belt certification with experience in continuous improvement methods
- Experience with group and leadership facilitation required
- Experience in community-based behavioral health or equivalent healthcare experience in an ambulatory practice setting
- Experience in leading large-scale organizational Performance and process improvement initiatives.
- Experience with program development and implementation
- Excellent oral and written presentation skills with ability to write and present for a variety of audiences
- Effective team builder with interpersonal skills to support dynamic work teams and communicate effectively with a wide variety of individuals
- Experience providing training, coaching and mentoring to others
- Detail-oriented with demonstrated, highly-developed organizational skills
- Strong problem solving abilities
- Demonstrated experience executing Performance and Quality Improvement projects using traditional methodologies (Lean, Six Sigma, TQM, PDSA) with evidence of results
- Strong Microsoft Word, Excel, Project, Vizio, and PowerPoint skills.
WHY CHR:
- Voted Top Workplace 10 years in a row!
- Generous paid time off, including your birthday!
- 403b Retirement Plan contributions
- Competitive insurance premiums
- Discounts on pet, auto, and home insurances as well!
- Education and licensure reimbursement
- Public Service Loan Forgiveness
- NHSC loan repayment program offered at select sites!
- Tuition Reimbursement/Professional Development program
- Career development
- Internal career fairs- meet directly with a recruiter and discuss your career goals
- Plenty of growth opportunities (we have over 80 programs state-wide!)
- Free trainings, clinical supervision, and mentoring available at many programs
- Robust wellness program
- Annual wellness stipend
- 3 free confidential counseling sessions available 24/7 to employees and household dependents through an employee assistance program
- FREE premium subscription to the Calm app (meditations, music, sleep stories and more!) for you and up to 5 family members
- Virtual bring your pet to work lunches, free weekly yoga, employee appreciation events, and more!
- Ample opportunities to get involved and have your voice heard
- Thought-provoking and interactive learning opportunities for all staff focused on increasing diversity, equity and inclusion (DE&I) throughout the agency
- Employee-lead resource groups
- Leadership luncheons with our CEO
- Join any one of our agency committees!
- Stay informed with frequent updates
- Weekly video messages directly from our CEO
- Monthly newsletters
- And much, much more...!
*Many of the benefits listed above are available to all staff regardless of hours worked! Please note that some of the listed benefits may be subject to eligibility.
COMPENSATION*:
$70,581/annually min to $105,871/annually max, dependent upon experience
*Actual rates are determined at the time of offer and are based on relevant experience, as well as, adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)
CHR is committed to fostering an inclusive culture that respects differences and honors the experience of our diverse staff. We encourage women, members of ethnic minorities, LGBTQ+ individuals, people with (dis)abilities, and veterans to apply.
Take the first step to a meaningful career and apply to CHR today!
