Employee Experience Manager

If you thrive in a people-oriented environment, have a knack for problem-solving without a manual, and can convey ideas in a way that sticks, then we have the perfect opportunity for you.

LSG Sky Chefs is on the hunt for an Employee Experience Manager. But this isn't just any old position, oh no. This is a highly visible role that will heavily affect the organization.

So, what exactly does an Employee Experience Manager do? Well, let me break it down for you. In this role, you'll be the mastermind behind all things employee-related, from designing and implementing engagement strategies to ensuring compliance with labor laws and everything in between.

At LSG Sky Chefs, we take employee satisfaction and well-being seriously. That's where the Employee Experience Manager comes in.

WHY JOIN LSG?

LSG Sky Chefs has over 75 years of Catering experience and is the world’s leading provider of end-to-end on-board airline products and services. These include catering, on-board retail and entertainment, on-board equipment and logistics, consulting and lounge services.

Perks:

• Medical, Dental, Vision ELIGIBLE DAY 1!
• Employer-paid life insurance, AD&D, & and a variety of voluntary benefits. (ELIGIBLE DAY 1!)
• Tuition Reimbursement
• Vacation, Sick, and Holiday Pay
• 401(k) including company match
• Free Meals & Parking
• Membership to American Airlines Credit Union
• Opportunities for Advancement

How You'll Make a Difference

• Establish and ensure successful, productive, collaborative partnerships with local operations leaders and corporate partners to bring Employee Experience awareness into their processes, communications, and strategies.
• Design and execute effective initiatives focused on program improvement and increasing engagement - focus groups, surveys, etc.,
• Conducting surveys and analyzing feedback to assess employee satisfaction and well-being.
• Monitoring and optimizing employee touchpoints throughout the employee lifecycle.
• Developing and implementing training programs to enhance employee skills and performance.
• Supporting diversity and inclusion initiatives within the organization.
• Lead the partnership with operations leaders to launch and support the “Buddy” new hire onboarding program in their departments. Ensure compliance with program payments.
• Meet with new hires every week to recap and evaluate orientation and training, answer questions, and address concerns.
• Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback, and ideas with leadership
• Administer and report weekly Employee Engagement scorecard on new hire's engagement level and other KPIs
• Send weekly reports to senior leaders on engagement trends, issues, training needs, etc.
• Be a supportive point of contact for newly hired employees.

What you should have for this role:

• A Bachelor’s degree or equivalent experience is preferred.
• Minimum of 3-5 years of experience performing root cause analysis, consulting leaders, and performing focus groups measuring employee retention, and performing focus groups.
• Experience a in metrics-based HR role with a focus on improving turnover, employee engagement, and processes highly preferred.
• Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization. Demonstrates agility, strong interpersonal skills, and ability to lead and implement projects.
• An ability to solve problems without a manual.
• Demonstrates adaptability to changing situations or environments, and adjusts to work effectively within new situations, processes, and cultures.
• Strong flexible communication skills with ability to convey ideas and concepts that are easily understood and retained by various audiences
• Ability to lead work groups and teams to achieve results.
• Exceedingly self-motivated, directed and detail-oriented
• Comfortable working in a service industry, light production environment.
• Basic to intermediate skill in Microsoft programs.

Job Type: Full-time

Pay: From $78,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What are you salary expectations?
• How many years experience do you have in a HR department and HR title?

Education:

• Bachelor's (Preferred)

Experience:

• Employee relations: 3 years (Required)

Ability to Relocate:

• Portland, OR: Relocate before starting work (Required)

Work Location: In person