Pembroke Library Branch Assistant

Robeson County Public Library

Branch Assistant

Classification: Library Assistant

Grade: 2

Position Overview: Provides friendly, high quality customer service to Library patrons in an affiliated library. Performs routine library and clerical procedures with a heavy concentration in public contact and technology.

Supervision Received: Receives direct supervision from a Branch Manager and general supervision from the Library Director.

Supervision Exercised: None

Essential Job Functions:

• Performs circulation duties using ILS system including checking materials in and out, renewals, holds, and patron registration and renewal
• Follows daily work assignments from the supervisor
• Assists in assuring accurate library shelving by shelf-reading and reshelving of materials
• Answers directional and policy and procedure questions of Library patrons
• Collects fines and fees and makes change as needed
• Answers telephones promptly
• Provides basic reader’s advisory service
• Operates a variety of standard office and library machines
• Provides patron computer assistance
• Handles routine complaints and transfers unsatisfied patrons to a supervisor, as needed
• Maintains neat and orderly appearance of the library
• Covers the operation of the library in the absence of the manager
• Regular and punctual attendance

Additional Job Responsibilities: Assists in transporting courier to assigned library; Provides coverage in other libraries, as needed; Performs related work as required.

Required Knowledge, Skills and Abilities: Knowledge of public library procedures; Knowledge of the various types of library materials; General knowledge of English grammar, spelling and composition; Ability to learn Dewey Decimal system and automated circulation system; Ability to create welcoming environment for patrons of all ages; Ability to take directions and work under supervision and independently; Ability to understand oral and written instructions; Ability to communicate clearly and appropriately; Ability to type accurately; Ability to follow the Library’s approved routines; Ability to establish and maintain effective working relationships with other employees, including supervisors; Ability to operate modern office equipment.

Education and Experience: High school graduate plus one year of library or related experience.

Special Requirements: None.

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 18 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• What is your availability to work Monday - Friday 9:00 a.m. - 8:00 p.m. at the Pembroke Public Library?
• Are you available to work 1 Saturday shift at the Lumberton Library from 9:00 a.m. - 6:00 p.m. per month?

Experience:

• library or customer service: 1 year (Preferred)

Work Location: In person