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Form of workJob Description
Position Summary
The Crisis Center of Tampa Bay (Crisis Center) brings help, hope and healing to people facing serious life challenges or trauma resulting from physical, verbal, or sexual abuse or assault, labor or sexual exploitation, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems. The Crisis Center is the sole provider of behavioral health transportation in Hillsborough County and the licensed subcontractor for the Department of Children and Families National Hotline (formerly the Clearinghouse for Alcohol and Drug Information, (NCADI). The Peer Recovery Navigator will collaborate with these two existing services and community providers to provide real-time intervention for individuals and/or families in Hillsborough County who have reached the point of formal alcohol and/or drug interventions. The Peer Recovery Navigator will provide detailed information specific to the Marchman Act process and will be a consistent support for the individual and/or the family as they navigate toward court ordered treatment. The Peer Recovery Navigator reports to the Manager of Recovery Navigation Services and, in their absence, the Director of Clinical Services for the Corbett Trauma Center.
Strategic/TransformationalDuties and Responsibilities
- Provides exceptional, client centered, trauma informed services
- Responds to clients using agency, contract and program policies and procedures
- Coordinates services to clients impacted by alcohol or drug abuse including accompaniment, when appropriate, during behavioral health transportation
- Provides information and referral for voluntary substance abuse treatment
- Identifies linkages to additional providers for trauma therapy, mental health treatment, and other social and concrete support services
- Assists families and service providers with obtaining Treatment Assessments and Petitions for Involuntary Treatment for people who were court ordered to complete an Assessment and Stabilization for substance abuse. Services include:
- Assistance with the collection of information necessary to complete a Petition for Involuntary Treatment
- Referral to an appropriate assessment provider
- Assist with the costs of the assessment if no other means is available
- Attend Court hearings
- Provide reports and updates required by the Court
- Provides information on the Marchman Act process for individuals and/or their family as well as healthcare providers, law enforcement and other community stakeholders.
- Develops and maintains relationships with community stakeholders.
Transactional/Administrative Duties and Responsibilities
- Documents information, referrals, linkages and/or consultation regarding the Marchman Act and successful client Navigation Services (treatment) to meet contract deliverables
- Documents client services with a non-identifying unique label, date, and source of the contact
- Documents Navigation Services (treatment) in the client record with the admission of an individual to residential treatment.
- Provide weekly performance data on program outcomes to the Manager of Recovery Navigation Services
- Assists Corbett Trauma Center with special projects
- Participates in related community events/forums to further support services offered through Corbett Trauma Center in addition to helping spread awareness of services provided by the Crisis Center
- Performs other such duties as may be assigned by the Manager of Recovery Navigation Services or the Director of Clinical Services of Corbett Trauma Center
- Completes pre-service training requirements including: CCTB Core Training, FCASV Training, Trauma Informed Care, Psychological First Aid, Mental Health First Aid, and SafeTalk within the first sixty days of employment
- Complete ASIST within the first six months of hire and maintain ongoing agency training requirements
Required Competencies
- Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
- Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
- Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
- Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
- Problem Solving-Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
- Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions
- Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity
- Self-Management- Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibiting a professional demeanor
Education and Experience
- Bachelor’s degree in a social service-related field
- Two years of experience and/or training related to addictions required
- Lived experience with addictions preferred
- Exhibits excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment
- Comfort with diverse populations and flexibility are essential
- Proficiency in oral and written communication skills
- Demonstrated leadership ability
- Demonstrated ability to work independently
- Knowledge of Windows based computer system required
Physical Demands/Working Conditions
Physical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.
Working Conditions: Duties are performed primarily in an office setting. Operates computer and standard office equipment such as telephone and copier/printer.
Travel: Extensive within the Tampa Bay area. Must be able to drive with access to personal automobile on a daily basis.
Hours: M-F 8:00am – 5:00pm plus frequent evenings and occasional weekends
Employees may be required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents
This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.
