Peer Case Manager

POSITION OVERVIEW:

The Peer Case Manager is an important role within the Certified Community Behavioral Health Center at La Familia. This program will provide a whole-person integrated care model of behavioral health and social service navigation, with strong coordination with primary health, in order to improve related outcomes in Alameda County. The Peer Case Manager will provide direct service to participants, providing either solution-focused short-term support or longer case management support, based on an assessment and services plan, and will also support the design and implementation of outreach and community engagement activities. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities:

Case Management and Individualized Care Coordination

• Manage a caseload of clients to provide and track case management and care coordination services, including:
• Develop and maintain rapport with participants and maintain rapport and trust through consistent, regular meetings, including proactively communicating and soliciting updates from participants and consistent use of Motivational Interviewing techniques.
• Provide timely, thoughtful, trauma-informed, culturally responsive responses to participants and all partners.
• Conduct initial assessments and work with the clinical consultant team and supervisor to finalize each assessment.
• Help participants identify and remain engaged with personal motivation towards case plan objectives.
• Facilitate the planning process of an individual's case plan; oversee, evaluate and monitor the implementation of case plan objectives.
• Provide outreach engagement, linkage, and follow up services to clients.
• Act as a role model, with the intention of inspiring, engaging, and advocating for client’s wellness and rights.
• Research and provide referral resources for participants in order to help them meet their needs.
• Support participant’s through transitions of care, including but not limited to hospital discharge and moving to higher or lower levels of care with a new service provider, including helping participants to access timely information, determine options, set criteria for choices, and provide information to all providers.
• Provide crisis intervention as needed, including de-escalating and stabilizing clients in crisis through brief intervention and escalating support for the client to clinical consultants and other available interventions.

Short Term Care Coordination and Follow Up

• Act as a member of the care team, including helping participants to create plans and strategies to overcome barriers to accessing care identified by other team members.
• Help participants make and access appointments with preferred partners.
• Make reminder calls and follow-up calls to verify participation or appointment attendance, as required.

Community Engagement and Outreach

• Design, implement, and track activities hosted at the CCBHC site and in the community, that result in community members feeling:
• More likely to access clinical services at the CCBHC
• Validated about their stressors and able to identify others in the community who experience the same thing to build relationships
• Supported and inspired to implement non-clinical wellness habits and activities in order to manage their own mental health
• Educated about mental health wellness for themselves and their family members and resources to reduce social service needs that contribute to stress or create barriers to accessing mental health care.
• Confident in their ability to navigate and advocate.
• Engaged as community stakeholders and advisors in the services and models of the CCBHC.

• Provide effective outreach and timely response to engage all referrals made by funder and social service partners, including attending health fairs, making community presentations, etc.
• Maintain networking and referral relationships with relevant social service partners and other service providers.

Other:

• Provide complete and thorough documentation, include required forms and participant progress notes, and enter into Salesforce database.
• Maintains all records in accordance with funder and program requirements.
• Attend individual and team meetings as assigned.
• Collaborate with evaluation team, as appropriate.
• Attend trainings, monitor trade publications, and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for responsible function areas.
• Leads and collaborate on special projects related to agency objectives as appropriate.
• Other miscellaneous duties as appropriate.

QUALIFICATIONS & EXPERIENCE:

• Bachelors’ Degree in Community Development, Sociology, or related field with 2+ years of experience in direct service case management/social service programs. (Education requirement may be waived with 6+ years of experience)
• Bilingual Spanish/English strongly preferred.
• Mental Health Services Administration Medi-Cal Peer Support Specialist Certification preferred or must be willing to participate in Peer Support Specialist Certification training within 6 months of hire.
• Demonstrated experience working in programs that work with low-income and other vulnerable communities.
• Ability to establish and maintain effective working relationships with community members and staff of all levels.
• Ability to work independently, demonstrating excellent critical thinking skills and professional judgment
• Excellent public speaking and writing abilities for multiple audiences
• Non-Profit and Community Based Organization experience highly desirable.
• Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
• Thinks independently and can make informed decisions when needed.
• Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information needed by various parties.
• Proficient using MS Office products, particularly Word, Excel, Outlook and PowerPoint.
• Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
• Valid CA Driver’s license
• Auto insurance: Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.
• Current state-mandated guidelines requires employees in this position to be fully vaccinated against COVID-19, including booster shots. Accommodations may be available as required by law. Applicants who are offered a position will be asked about their vaccination status and applications will be required to provide proof of vaccinations against COVID-19 including booster shots. The agency can provide accommodations as required by law in certain circumstances.

BENEFITS:

• Excellent Health benefits package for you and your family including:
• Medical/dental/vision benefits with 95% employee & 80% dependent employer premium contribution and employer paid life insurance.
• Vacation, 15 paid holidays, 12 paid sick days upon accrual
• Employee Assistance Plan to support yours and your family’s wellbeing and finances
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
• Supportive/Collaborative work environment
• Opportunities for Growth and Professional Development
• License and Certification renewals reimbursed

Job Type: Full-time

Pay: $24.17 - $24.79 per hour

Expected hours: 37.5 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• direct service case management/social service programs: 2 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Peer support specialist certification (Preferred)

Ability to Commute:

• Hayward, CA (Required)

Ability to Relocate:

• Hayward, CA: Relocate before starting work (Required)

Work Location: In person