PC Technician

•           85% Windows environment, 15% Mac

•           Windows is a must, mac is a nice to have

•           Office 365, ServiceNow ticketing system, some iPhone and iPad support, they use Intune

•           They want this to be a polished person that could become a FTE employee

•           IT Kiosk environment; walk up tickets, face to face support

o           Rest of the time will be spent monitoring the ServiceNow ticketing queue 

•           Day to Day: different shifts – Kiosk support (face to face), backup support monitoring the ticket queue, monitoring ServiceNow, peripheral support, computer performance issues, issues with my IT hardware equipment, workstation support, Wi-Fi connectivity, application support, laptop is slow, Outlook is slow, computer went to a blue screen

•           They will mentor and train, this is a positive environment where they want people to grow, develop and increase their skills

•           Someone with stellar customer service and personality, they could flex on the tech skills

•           Prestigious consulting company, great resume builder

•           Awesome office in the Seaport, coffee bar onsite, snacks, drinks, etc. Great company culture.

•           We have a great relationship with client they hire a lot of contractors from us

•           Guys who manage this team are down to earth, invested in their employees and nice/fun guys

•           Parking is NOT paid for; public transit is probably the best option here.

Top skills:

Customer service/personality/team player

Face to face or IT kiosk experience,

Imaging and deployment of laptops

1-2 + years of Windows IT support

• Imaging and deploying laptops and customer service/personality/team player are MOST IMPORTANT