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Form of workJob Duties:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Installs and maintains PCs and associated software, and peripherals
Performs installs, moves, adds and changes as required
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
