PC Technician

Overview

At Cracker Barrel, our mission is Pleasing People. This is evident from the moment you walk through our doors, with the first smile that greets you, from the items in our retail store to the food on the table, we welcome you home!

 

Cracker Barrel is seeking a PC Technician to repair and troubleshoot issues with Home Office and store equipment (computers, scanners, printers, PDA's, check readers, touch screens, POS equipment, etc.). This person will diagnose the problem with faulty equipment and repair and clean the equipment for return to Home Office or stores. This person will also be responsible for stages and ships repaired equipment to replace faulty equipment or new equipment for scheduled replenishment for stores and Home Office. Our ideal candidate will deploy vendor or travel to stores for scheduled and emergency maintenance and repairs and travel to new stores to install computers, peripherals, and network systems.

Responsibility

Assessment and repair of Store and Home Office equipment.

Analyze and make recommendations for new hardware purchases to meet the business need.

Repairs all computer, peripheral, and electronic equipment (computers, scanners, printers, PDA's, check readers, touch screens, POS equipment, etc.), from hardware to component level, for Home Office and stores.

Interprets and diagnoses the problem with the equipment based on written documentation on the repair ticket and testing.

Troubleshoots and analyzes equipment issues to determine solutions.

Maintains accurate records of all procedures and repairs performed on each piece of equipment.

Inventory and Ordering

Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.

Orders parts and supplies as appropriate and within budget allocations

Assess budget needs from year to year.

Vendor Service Relations

Collaborates with vendors on project rollouts

Deploys for incident management.

Receiving, staging, and shipping of equipment.

Receives faulty equipment from stores to be repaired.

Packages and ships new or repaired equipment to stores to replace faulty equipment or for equipment replenishment.

Assists with checking and distribution of received package shipments, when assigned. Stages new equipment for use in Home Office and stores (removes packaging, installs software and specific information to meet specifications, prepares for shipping, etc.).  

Make decisions regarding the removal of equipment no longer in use.

Onsite Installation, Equipment Assessment and Repair

Onsite installs and maintains servers and desktops, pos peripherals, and network equipment at new store locations and installation/troubleshoots of computer and networking systems equipment.

Moves and reorganizes equipment for store renovation needs.

Onsite deployment for replacement of equipment in the event of critical hardware failure.

 

Qualifications

Education and Experience High School Degree, Computer Certification in Computer Operations, Technical Repairs, Hardware and Software installation and maintaining, or equivalent work experience. Comp TIA A+ Comp TIA Server + Any Brand Certifications- HP, Dell, Lenovo, Xerox CWTS Specialist With practical application experience Hardware Repair Ability to learn and adapt to changing technology Customer service Decision Making Planning & Organization Team Commitment

 

Work Environment

This role is a fully in office role. Onsite Monday-Friday.

 

NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our decor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not.

Employment Type: OTHER