Pc Support Specialist

PURPOSE AND DESCRIPTION:
This position is responsible for assisting the Desktop Support team with hardware deployments and IT support.

The ideal candidate has experience installing, configuring, troubleshooting, and supporting PC hardware and software; has exceptional communication skills, and enjoys collaborating with internal and external customers to solve technical problems.

ESSENTIAL FUNCTIONS:

• Install, deploy, move, configure, repair, and audit corporate standard hardware and software. The hardware includes PC’s, workstations, printers, phones, smart phones and other technologies.
• Travel between local and regional offices for IT Support.
• Daily Logistics IT hardware and software pickups.
• Meet with IT vendors at local campuses.
• Maintain PC audit records.
• Track and audit software licensing.
• Communicate with the Technical Group as needed to get problems resolved.
• Answer and track calls at the helpdesk.
• Provide support for Audio Video in conference rooms.
• Provide telephone support.
• Other duties as assigned.
• Reliable, consistent attendance required.

MINIMUM REQUIREMENTS:

1. SKILLS/KNOWLEDGE

• Ability to install, configure, troubleshoot, and support PC hardware and software.
• Troubleshooting knowledge of printers, conference room equipment and computer hardware. Excellent oral, written and interpersonal skills.
• Friendly and ambitious individual who can work closely with customers.
• Independently motivated individual who will stay abreast on current technology.
• Capability to work through interruptions and prioritize tasks based on identified priorities.
• Ability to follow operational procedures and maintain appropriate documentation for the job.

2. EXPERIENCE/EDUCATION

• Associate degree in business, electronics, data processing or computer science, or equivalent relevant experience.
• Experience troubleshooting hardware and software problems, including working with vendors and/or internal departments.

Job Types: Full-time, Contract

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Rochester Hills, MI: Relocate before starting work (Required)

Work Location: In person