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Form of workDescription:
Job Summary:The Client Engineer I is responsible for being tier I support in troubleshooting of advanced IT related problems including in-house and 3rd party software applications to IT hardware. Essential Functions:•Image and assist in deployment of desktops, laptops, iPhones and iPads as needed for new hires, role changes and hardware swaps•Research, resolve and respond to problems/requests received from the IT Service Desk in a timely fashion and in accordance with the end user service level agreement•Perform after hours on-call duties•Log all calls in the Incident Management System•Publish support documentation to assist staff with request for information and provide staff training if required•Setup, disconnect, reconnect and move computers, phones and peripherals complying with enterprise standards•Documents, maintains, upgrades or replaces hardware, software systems and licenses•Assists in maintaining companies Operating System images•Assists in managing network printers•Assists in tracking and updating the movement of IT assets•Assists in maintaining hardware and software inventories•Research and evaluate solutions for hardware and software•Perform any other job duties as requested Education and Experience:•High School Diploma or GED is required•Associates degree is preferred•Zero to three (0-3) years of experience supporting a minimum 100 user computing environment is preferred Competencies, Knowledge and Skills:•Excellent communication skills•Excellent organization skills•Strong knowledge of Microsoft operating systems and Microsoft Office•Technical knowledge of PC hardware, iPhone and iPads•Basic Active Directory knowledge•Network troubleshooting•Knowledge of software and hardware deployment tools required for deploying images in a enterprise environment•Basic knowledge of Group Policy Licensure and Certification:•CompTIA A+ or Microsoft Certified Desktop Support Technician is preferred
Skills:
asset management, asset inventory, Desktop, hardware support, hardware, imaging, troubleshooting, active directory, microsoft office, windows 10, deployment, group policy
Top Skills Details:
asset management,asset inventory,Desktop,hardware support
Additional Skills & Qualifications:
Working Conditions:•General office environment; may be required to sit or stand for extended periods of time•May be required to work a flexible schedule in order to meet the needs of the business, including evenings, weekends, and on-call hours
Experience Level:
Entry Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
