Address
Form of workJob Description:
Key Responsibilities
Respond to technical service requests in the area to install and service Dell PCs, Lexmark printers and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities such as replaceable unit swapping, image loading, and unit testing as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including:
Whole unit replacement
Printer repairs
Replacing rollers
Replacing fuser
Replacing maintenance kit
Load software with a script
Performs scripted image loading, unit diagnostics and replaceable unit swapping
Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
Performs preventative maintenance activities on certain products as directed
Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout
Technical and Behavioral Skills
High school diploma or GED required
Background investigation and drug screen required
CompTIA A+ certification required
Specific additional vendor or manufacturers certifications as required, i.e. EMC, Dell, Lexmark, Cisco, Microsoft, CompTIA Network+
General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
Ability to troubleshoot and repair software and hardware issues to include PCs, printers and PC peripherals and/or electronic equipment
Must have valid drivers license and reliable vehicle with appropriate insurance
Basic mechanical skills and understanding of electro static discharge (ESD) procedures
Ability to resolve basic / non-complex problems as directed
Must be available for after-hours on-call rotation
