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Form of workJob Description
Job Summary
Refresh Technician needed for our client to assit with PC Deployments. Work hours will be 3PM PST to midnight PST majority of the time, but some day time hours will also be needed. Hours will be based upon the need on site, so technicians will need to be flexible with hours. Technicians must be okay traveling around the Southern California area (50-75 miles between sites). Travel will be paid.
Responsibilities
· Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
· Windows 10 Migration
· Provide support to client identified VIPs
· Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
· Perform Install/Move/Add or Change (IMAC) activities.
· Perform all assigned desk-side support activities
· Display outstanding technical and professional services skills at all times
· Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
· Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
· Understands and follows all documented service operations policies and procedures.
· Other duties or certifications may be assigned to meet business needs
Requirements
Education and Experience:
· Typically requires technical school certification or equivalent of 2-3 years of relevant experience
· Knowledge of relevant software and hardware systems
· May require additional customer-specific certifications or training as required
Skills:
· Excellence in communication and customer-facing skills
· Strong oral, written and interpersonal skills
· Ability to follow instructions and processes with minimal instruction
· Ability to lift and or move various computer equipment up to 50 lbs.
· Must own a basic repair kit
· Additional requirements may exist if offer of employment is extended
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
