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Form of workWe have a fantastic opportunity to join the Hilton Grand Vacations Family. The Boulevard is a 1228-suite resort located on a 10-acre site at the north end of the world-renowned Las Vegas Strip. Our service-oriented team strives daily to ensure our owners, members, and guests can create wonderful vacation memories! Our focus is putting people first, ensuring team members become family, guests become Owners, and Owners become the heart of everything we do. Join our team at HGV as a PBX Operator and be the heart of exceptional guest experiences.
Responsibilities include:
- Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests
- Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness.
- Deliver professional hospitality and information to all guests, owners, and team members.
- Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times
- Balance multiple responsibilities and prioritize duties based on importance with ease
- Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
- Maintains any pertinent departmental log sheets, checklists and/or reports
- Assist with other departments as needed and carries out other reasonable requests by management
Job Details:
- Part time
- On-site
Here's why you will love it here:
- Day 1 Benefit Eligibility
- Positive Team Environment
- A people first culture
- Supportive Leadership
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time off and Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
HGV now offers Team Member Benefits to Part Time Team members scheduled to work at least 20 hours per week.
To fulfill this role optimally, you have the following minimum qualifications and experience:
- Related work experience
- Proficiency reading, writing and speaking in English
- Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
- Demonstrates perfection in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
- A professional attitude that prevails when handling upset guests and difficult situations
- Able to work a flexible work schedule including night, weekends and holidays
- High school diploma or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Prior high-volume switchboard experience
- Previous experience working in the hospitality industry
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
