Pbx Operator Part-Time

The PBX Operator is responsible for answering/transferring incoming calls, handling guest faxes, providing guests with facilities information and answering any questions relating to the hotel and local area. They will act as the main contact for all incoming questions within the facility. Exceptional guest service skills and experience are a requirement in this role.

Primary Responsibilities:

• Answer telephone calls in a timely manner.
• Answering all incoming inquires and transferring calls to appropriate departments through the switchboard.
• Be knowledgeable regarding the resort amenities and surrounding local area.
• Work efficiently while handling a high volume of calls.
• Handling administrative Front Desk duties, like “Welcome Calls”, update databases in PMS System, taking deposits.
• Speaks clearly, distinctly, and with a friendly, courteous tone.
• Logs all guest request calls and forwards the request to the appropriate department. Follow up calls with the guest in a timely manner.
• Following Telephone Etiquette Standards.
• Complete accurately a property informational document as requested by management.
• Maintain cleanliness of Front Desk; Alert Management about the status of supplies to ensure that the front desk operates smoothly and efficiently.
• Follow all SOPs as communicated by Management.
• Carries out specified duties in the event of a fire alarm, bomb threat, guest or employee medical emergency, or system failure.
• Perform other duties as requested by management.
• Ability to perform assigned duties with attention to details, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.
• Ability to use a variety of computer applications including PMS – System and MS Office
• Have complete knowledge of all policies, standards and procedures of the department.
• Be familiar with resort services, amenities, and outlets.
• Maintain cleanliness of work area.
• Available for work assignments outside of associate’s customary work schedule. This may include evenings, overnight, weekends and holidays.
• Adherence to all safety rules and regulations.
• Compliance with all resort policies and procedures and described and communicated by management.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

Qualifications, Education, Experience, Skills, and Abilities

• Must be able to understand and write English.
• Speak to guests in a warm, friendly and courteous manner
• Good organization skills.
• Pleasant telephone demeanor and attitude.
• Must work well under pressure.
• High School Graduate or equivalent.
• 1-2 years customer service experience is required.
• Hotel Front Desk or Guest Services experience is preferred.

The World Equestrian Center in Ocala is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.