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Title: PBX Operator
Location: Laguna Hills, CA
Department: PBX
Status: Per Diem
Shift: Nights (8hr shifts)
Pay Range: $20.00/hour
At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.
Position Summary:
This position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with the core values. The employee shall support Saddleback Memorial Medical Center's strategic plan and the goals and direction of the performance improvement plan.
The Physician's Exchange Operator is responsible for answering calls for physicians who are clients of the exchange service as well as taking messages for and delivering messages to the appropriate physician and or office of the physician. The Physician's Exchange Operator will use the Startel computerized phone system in performing exchange duties.
Essential Functions and Responsibilities of the Job
List of broad job specific functions.
1. Provides appropriate services to physicians, patients, and staff to ensure all phone calls are routed properly and efficiently.
2. Demonstrates appropriate level of expertise in the Startel system, Telecom equipment and EPIC to maintain seamless workflow throughout various systems.
3. Delivers excellent customer service to ensure all patient, physician, and staff needs are addressed timely and effectively.
4. Actively supports department specific performance improvement activities, to establish continued enhancement of services provided by the PBX department.
5. Ability to be at work and be on time
6. Ability to follow company policies, procedures and directives
7. Ability to interact in a positive and
*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Qualifications
Experience
• Strong verbal communication and Customer service skills
• Ability to work in dynamic healthcare setting
• Previous Physician's Exchange or answering service experience desired
• Basic typing and/or computer skills
• Bilingual (English/Spanish) desirable
Education
• High School Graduate or GED certificate preferred
Title: PBX Operator
Location: Laguna Hills, CA
Department: PBX
Status: Per Diem
Shift: Nights (8hr shifts)
Pay Range: $20.00/hour
At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.
Position Summary:
This position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with the core values. The employee shall support Saddleback Memorial Medical Center's strategic plan and the goals and direction of the performance improvement plan.
The Physician's Exchange Operator is responsible for answering calls for physicians who are clients of the exchange service as well as taking messages for and delivering messages to the appropriate physician and or office of the physician. The Physician's Exchange Operator will use the Startel computerized phone system in performing exchange duties.
Essential Functions and Responsibilities of the Job
List of broad job specific functions.
1. Provides appropriate services to physicians, patients, and staff to ensure all phone calls are routed properly and efficiently.
2. Demonstrates appropriate level of expertise in the Startel system, Telecom equipment and EPIC to maintain seamless workflow throughout various systems.
3. Delivers excellent customer service to ensure all patient, physician, and staff needs are addressed timely and effectively.
4. Actively supports department specific performance improvement activities, to establish continued enhancement of services provided by the PBX department.
5. Ability to be at work and be on time
6. Ability to follow company policies, procedures and directives
7. Ability to interact in a positive and
*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Qualifications
Experience
• Strong verbal communication and Customer service skills
• Ability to work in dynamic healthcare setting
• Previous Physician's Exchange or answering service experience desired
• Basic typing and/or computer skills
• Bilingual (English/Spanish) desirable
Education
• High School Graduate or GED certificate preferred
